Keep in mind this rating is relative to the price paid and the expectations that come with a hotel like this.
We arrived a little after midnight after our flight was delayed. We had to wait a couple of minutes for a valet to come out - this was, I 'suppose' is ok since it was a little late. Check in - they could not immediately locate our name but after a couple minutes of playing with the computer, they found us. We went to the elevators and they were all turned off - several guests who came back to the hotel at the same time with us were as confused as to why this was the case. We waited a couple minutes until a staff person came to flip the switch on one of the elevators. When we got in the room, first thing I noticed is that someone had taken off the fire detector (Room 620 in case the management is reading this review) and laid it in front of the TV. No big deal to me - I was worried that it was a smoker from the prior stay but the room did not smell at all - but it was another negative mark given the hiccups thus far.
We went straight to sleep. The next morning I ordered the Brioche French Toast. With the charges and gratuity, two slices of the toast totaled $27 - I would have been fine, but the problem was the French Toast was completely burnt. I didnt complain about it and we ate about 75% of it. We then left the hotel and came back at night, around 8 PM. Nothing worse in my mind than schlepping up to your room and neither card works. My wife had to go back down (sorry, she booked the room under her name) to get new key cards.
I realize some of this is trivial, but when you pay about $500/night for a hotel, I think you should not experience the above. I will say the room was very nice in appearance (except for the shower, which was about 6 feet high and had a poor shower head) and the staff was nice and courteous.
We keep not complain at all about any of the above, because that is not what we do. However, the hotel will suffer the wrath of my review because almost all of the above should have been done right the first time. As I write this I changed my review from 2 dots to 1 dot, again on the premise of the expectations that should come with a hotel such as this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.