Recently, stayed at this property for the first time and it was a trip not to remember. What ever could go wrong did. I really can't put my finger on the overall cause but it might be weird set of coincidences which converged upon us. In each and every instance, employees and management responded quickly to rectify the damage.
I will give this property another try solely because of the outstanding training and excellent communications skills of every employee that we encountered and there were many. I must say that the attitude expressed by the valet to the doorman through housekeeping to even the bartender was excellent and I believe genuine.
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- Also Known As:
- The Ritz Carlton Coconut Grove, Miami Hotel Miami
- Coconut Grove Ritz Carlton
- Ritz Coconut Grove