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“Disappointing from arrival” 1 of 5 stars
Review of The Ritz-Carlton Coconut Grove, Miami

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The Ritz-Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #23 of 120 Hotels in Miami
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Disappointing from arrival”
1 of 5 stars Reviewed December 30, 2013 via mobile

I am writing this review from the pool side on our last day at the Ritz Carlton. I feel compelled to write as we are so disappointed and this hotel isn't up to Ritz standards.

The negative impression was set as we tried to check in. When I booked our 4 night stay (in July so 5 months in advance) I booked 2 rooms and stated 1 room MUST have twin beds as we have a 19 and 16 year old travelling with us. At check in we were told all the twin rooms had been allocated and it is policy to reserve either twin or double rooms and until guest arrival you can't know the room you will get. This is a ridiculous booking system but to add to the problem further the solution given was to book another room so it has cost an additional $2000 to the original booking. To be told the hotel was full and so all rooms were occupied but then to be given the option of a double room at additional cost is dubious to say the least.

The list of negatives continue with a broken security door lock that was reported twice and not fixed, a dirty coffee machine left with old coffee in, water in the room not replenished and the mini bar left unstocked. All of theses are small oversights but after the booking mistake it just all adds up to a bad level of service from the front desk.

Now I must mention the positives, the waiting staff are very friendly and helpful and the rooms are fine and as you would expect from any Ritz. The location is good with an easy walk to Coconut Grove and a short taxi ride to South beach and the shopping malls.

We would return to Miami but will choose a different hotel

Stayed December 2013
Helpful?
4 Thank lovemyflipflops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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521 reviews from our community

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Boston, Massachusetts
Level Contributor
207 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

I had the pleasure of spending four night at this hotel. Even though they were fully booked with sailing families, the hotel staff was eager to help and very attentive to our requests. The housekeeping still does bed turndowns (which seems a thing of the past) and was very friendly. The breakfast was delicious. They have an attractive pool and spa too. I cannot wait to return...

Stayed December 2013
Helpful?
Thank CaraMHutchins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed December 17, 2013

Beds were amazingly comfortable, bathrooms spacious, and rooms nice size.
Service was outstanding across the board - valets, bellmen, bartenders, concierge, reception staff and sales team.

Overall my experience was excellent and i felt well taken care of.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Stacy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2013

Exactly what you would expect from a Ritz Carlton experience. A pleasure in every way. Very convenient to shopping areas and restaurants. It was an oasis from the heat in July. Lovely seating areas to lounge or mingle outdoors, too. Would not hesitate to stay here again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MrsWesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 29, 2013

Stayed here during a business conference. Very impressed with everything about this hotel including the staff - first class. I was a little surprised when an employee, possibly room service delivery, took it upon himself to ask about my stay during an elevator ride. In other establishments they just keep to themselves. But this gentlemen seemed honestly interested in how my stay was going. Nice.

You can stay anywhere. It's the people that make the difference that you'll remember. Marriott always excels with this.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank RoadN2Wheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 28, 2013

Staff & service were wonderful. Everyone we encountered was gracious and helpful. Furnishings & facilities were beautiful. We were visiting Miami to celebrate my wife's birthday, and our stay here really did help make the occasion special.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank J-Period
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala City
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 19, 2013

During september we´ve stayed at the RC CG in Miami. This is not our first time at the hotel, but it is my first review of the hotel. For years the RCCG has been outstanding in its great hospitality. All the people are extremely friendly and warm and make you feel at home. The location of the property is great if you will be around Miami, from the Beach to Kendall, it is in the center of it all. The lobby has been remodeled. Rooms need refreshing. But overall it is great. We will visit next week Miami and will stay at the RCCG.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JMoreno86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Miami
#10 Luxury Hotel in Miami
#17 Romantic Hotel in Miami
#25 Family Hotel in Miami
#28 Business Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
Official Description (provided by the hotel):
Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of the city's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again. ... more   less 
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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