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“Disappointing from arrival” 1 of 5 stars
Review of The Ritz Carlton Coconut Grove, Miami

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The Ritz Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #20 of 130 hotels in Miami
Goring, United Kingdom
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
“Disappointing from arrival”
1 of 5 stars Reviewed December 30, 2013

I am writing this review from the pool side on our last day at the Ritz Carlton. I feel compelled to write as we are so disappointed and this hotel isn't up to Ritz standards.

The negative impression was set as we tried to check in. When I booked our 4 night stay (in July so 5 months in advance) I booked 2 rooms and stated 1 room MUST have twin beds as we have a 19 and 16 year old travelling with us. At check in we were told all the twin rooms had been allocated and it is policy to reserve either twin or double rooms and until guest arrival you can't know the room you will get. This is a ridiculous booking system but to add to the problem further the solution given was to book another room so it has cost an additional $2000 to the original booking. To be told the hotel was full and so all rooms were occupied but then to be given the option of a double room at additional cost is dubious to say the least.

The list of negatives continue with a broken security door lock that was reported twice and not fixed, a dirty coffee machine left with old coffee in, water in the room not replenished and the mini bar left unstocked. All of theses are small oversights but after the booking mistake it just all adds up to a bad level of service from the front desk.

Now I must mention the positives, the waiting staff are very friendly and helpful and the rooms are fine and as you would expect from any Ritz. The location is good with an easy walk to Coconut Grove and a short taxi ride to South beach and the shopping malls.

We would return to Miami but will choose a different hotel

Stayed December 2013
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Boston, Massachusetts
Top Contributor
140 reviews 140 reviews
19 hotel reviews
Reviews in 45 cities Reviews in 45 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed December 29, 2013

I had the pleasure of spending four night at this hotel. Even though they were fully booked with sailing families, the hotel staff was eager to help and very attentive to our requests. The housekeeping still does bed turndowns (which seems a thing of the past) and was very friendly. The breakfast was delicious. They have an attractive pool and spa too. I cannot wait to return...

Stayed December 2013
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Brooklyn, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 17, 2013

Beds were amazingly comfortable, bathrooms spacious, and rooms nice size.
Service was outstanding across the board - valets, bellmen, bartenders, concierge, reception staff and sales team.

Overall my experience was excellent and i felt well taken care of.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2013

Exactly what you would expect from a Ritz Carlton experience. A pleasure in every way. Very convenient to shopping areas and restaurants. It was an oasis from the heat in July. Lovely seating areas to lounge or mingle outdoors, too. Would not hesitate to stay here again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 29, 2013

Stayed here during a business conference. Very impressed with everything about this hotel including the staff - first class. I was a little surprised when an employee, possibly room service delivery, took it upon himself to ask about my stay during an elevator ride. In other establishments they just keep to themselves. But this gentlemen seemed honestly interested in how my stay was going. Nice.

You can stay anywhere. It's the people that make the difference that you'll remember. Marriott always excels with this.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St. Petersburg, Florida
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 28, 2013

Staff & service were wonderful. Everyone we encountered was gracious and helpful. Furnishings & facilities were beautiful. We were visiting Miami to celebrate my wife's birthday, and our stay here really did help make the occasion special.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guatemala City
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 19, 2013

During september we´ve stayed at the RC CG in Miami. This is not our first time at the hotel, but it is my first review of the hotel. For years the RCCG has been outstanding in its great hospitality. All the people are extremely friendly and warm and make you feel at home. The location of the property is great if you will be around Miami, from the Beach to Kendall, it is in the center of it all. The lobby has been remodeled. Rooms need refreshing. But overall it is great. We will visit next week Miami and will stay at the RCCG.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#9 Luxury Hotel in Miami
#15 Family Hotel in Miami
#20 Business Hotel in Miami
#32 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz Carlton Coconut Grove, Miami 5*
Reservation Options:
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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