Great stay all around! From the time the taxi dropped us off at this fine elegant hotel to the time we drove away after a 5 nights stay, we received totally excellent service.
Each and every hotel staff member took the extra mile to assist us during our meetings, meals, and break-out sessions to ensure all was well. Interesting to note that a staff member welcomed us in the morning as we got off the elevator and guided us all the way to the room where our break-out mtg. was being held - very polite and courteous experience not seen anywhere but at the Ritz. Had a great and memorable pool side reception too.
Our room was very well appointed with a large marble floor bath room with a great walk-in glass shower. And, perfectly timed "turn down" service in the evening.
Why not 5 stars: these few observation for mgmt. First, slow Wi-Fi in meeting rooms was a problem at times for our group. Second, our guest room felt warm every night in middle of the night despite keeping the thermostat at 64. And, finally not being able to enjoy the morning coffee on our balcony, and no fault of the hotel, was the building construction noise coming from across the street.
Again, overall a great stay. Thanks.
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- Also Known As:
- The Ritz Carlton Coconut Grove, Miami Hotel Miami
- Coconut Grove Ritz Carlton
- Ritz Coconut Grove