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“WOW, now THIS is a luxury hotel!!!” 5 of 5 stars
Review of The Ritz Carlton Coconut Grove, Miami

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The Ritz Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #20 of 130 hotels in Miami
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“WOW, now THIS is a luxury hotel!!!”
5 of 5 stars Reviewed August 18, 2013

Best hotel I have ever stayed in! The service is absolutely impeccable. Right from the moment we pulled up in our car, we were treated like royalty ... from the valet, the bellman, the front desk clerk and the concierge. They were all extremely attentive and called us by our names when they saw us! I have never experienced that level of attentiveness before. The Ritz is really special, and the Coco Grove Ritz does not disappoint. This is a most wonderful place for a romantic getaway.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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351 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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coral gables, florida
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2013

Attended a tasting for a wedding in November and was wowed at every turn..We first were greeted with champagne as we entered a private room. The table was set just as it will be for the wedding, and it was impressive. The Executive Chef, Ramesh was on hand to explain the dishes and aimed to please in every way.Then there was Arleen, our coordinator,who took notes and didn't miss a beat; followed by Ernesto, our waiter, then Monica, the Director of Sales joined us along with Jackie, the General Manager of the Hotel. We all felt like kings and queens and can't wait for what is to come. The General Manager and her staff embodies all the qualities of the very best in guest relations..We are so lucky to have chosen the Ritz in the Grove. Congratulations to you all for the way you made us feel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeLand, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 15, 2013 via mobile

My husband, son, and I stayed three days in coconut grove. The hotel was wonderful! All the staff went out of their way to be helpful and gracious. Ignacio assisted in recommending things to do and restaurants to visit. My son and I spent lots of time by the pool. Joshua was our poolside server and he was great. Overall, coconut grove was not my favorite place in florida to visit, but we loved this hotel!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 14, 2013

This hotel is in the quieter part of coconut grove. The 2 towers are distinctive with their green roofs. One is exclusively residences and the other is hotel and some residence. The pool etc is shared by both but was never busy.
Check in was smooth and welcoming. The lobby is impressive but the waterfall in the courtyard was drained which I always find a disappointment. An empty fountain/waterfall really looks awful and the elegance and character that it should provide is noticeably lacking. The room was a good size and decorated in a classic style. The marble bathroom was great with a separate shower and tub as expected. The Fiji water at $7 a bottle I felt was unnecessary. The complimentary water by the coffee machine was enough and I don't like to see this brand selling water in the rooms. The stay was overall very enjoyable and the late check out (2pm!) was a great addition. Worth noting that room service is not 24hrs and stops between 12am and 6:30am a great location for a slightly quieter stay.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hertfordshire
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 4, 2013

I have been lucky enough to stay in some of the finest hotel and the name "Ritz" itself creates a certain expectation. We decided to take a flying visit to Miami as we were in Orlando so I did my Tripadvisor homework and booked, it had American breakfast included in the rate which I thought was a deal so off we went. Firstly, the hotel is not in a great area, right by the harbour which looks run down and has a lot of construction work going on so it gets noisy. On arrival the valet and bellboys were friendly and efficient and the first impression of the lobby is that it is grand, tasteful and befitting of the Ritz name. Check- in was fast and efficient and we were given the choice of a high or low level room, we took high so we could get a view over the harbour. The room was spacious but at this price bracket I don't expect broken doors on the furniture and patio doors, noise from the construction across the way and a bathroom that was aged with dirty mastic and grout. They say you should judge a hotel on the quality of the bed, this was good and the sheets and pillows first class so we had a good nights sleep and I couldn't fault the customer service as the staff really can't do enough for you. However, our "included" breakfast turned out to be a $62 credit and when the breakfast actually costs over $100 for 2 and the hotel charges $33 a night to park my deal turned out to be not so much of a deal after all. All in all, I was disappointed and felt like I had been ripped off both in expectation and in my wallet. There are far better hotels in this price bracket in better locations so don't feel you need to pay for the name.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 1, 2013

Me and my husband decided to get away for the weekend so from the reviews online I knew it was a go.Gorgeous hotel however, expensive!!! I mean we are talking about Miami here. Our friends live down there so it was a great getaway.we enjoyed the hotel overall,loved our room.from the bellman to valet was very helpful.i would visit again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2013

Have stayed at Ritz CG two times and each time the staff was amazing. They treat you as if you live there and remember the littlest things about what you like. The suites are a bit sparse on furnishings but very spacious. If your looking for a great value with amazing service this is a hotel you should consider.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#9 Luxury Hotel in Miami
#16 Family Hotel in Miami
#20 Business Hotel in Miami
#32 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz Carlton Coconut Grove, Miami 5*
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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