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“Excellent, excellent, excellent SPA and customer service.” 5 of 5 stars
Review of The Ritz-Carlton Coconut Grove, Miami

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The Ritz-Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
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Complimentary Breakfast
Ranked #21 of 129 Hotels in Miami
Miramar, Florida
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“Excellent, excellent, excellent SPA and customer service.”
5 of 5 stars Reviewed July 7, 2013 via mobile

As an avid spa goer from places around the works, I expected this place to be spectacular and the SPA and hotel far exceeded my expectations.

I took my friend to the Boutique Spa for her 49th birthday surprise and from the bellman (Ignacio), the bartender (Joshua), to the totally awesome spa staff, this place was AWESOME.

The spa staff exhibited superb customer service. Katie at the front desk was friendly and treated us like family. Debora (massage) and Martha (mani-pedi) were the absolute best. The entire spa team made my friend's 40th birthday extra special.

Thanks to everyone at the Ritz Carlton staff for making this the best day ever. This is how the customer service industry should model themselves.

Respectfully,

Kathy B. :)

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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383 reviews from our community

Traveler rating
    203
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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SC
Top Contributor
266 reviews 266 reviews
53 hotel reviews
Reviews in 107 cities Reviews in 107 cities
205 helpful votes 205 helpful votes
5 of 5 stars Reviewed June 23, 2013

We were on business for two days in the area, that Ritz delivered what we expected; luxury treatment. Staff is friendly, the property is beautiful, and the building is well kept. Room is spacious, clean, and furnished with comfortable bed.
The only thing we did not like is the automatic charge of 18% gratuity to the BUFFET breakfast; yes a buffet that is when you serve yourself…. On top of an expensive regular breakfast $32 per person…. Well, I guess it is the Ritz. You have to pay for the name, not the food, or even the NO Service!

Next time, I will stay there, but I will skip the high charge breakfast.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, Florida
Top Contributor
61 reviews 61 reviews
24 hotel reviews
Reviews in 49 cities Reviews in 49 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed June 23, 2013

The Ritz Carlton in a very alive and trendy city, what else could one ask for?

The place is gorgeous and very ritzy, pun intended. The people gave us outstanding service, and the ability to leave the hotel and walk on the beach makes it a very nice stay.

I would highly recommend this Ritz to anyone travelling into town or even those who already live here who want to enjoy the beautiful things our city has to offer.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
154 reviews 154 reviews
40 hotel reviews
Reviews in 52 cities Reviews in 52 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed June 19, 2013

A beautiful property in the Grove this hotel (and residence) is well located. You can walk to the grove and minutes from brickell, key biscayne, and downtown. We had a rate of $199 which is pretty good but the parking was expensive at $33/night. They also include service charge in everything which is not uncommon in Miami but the tab still included a line for tip so if you are not careful you will tip twice! The room was lovely, large, nice amenities, spacious bathroom. The view was of the pool but you should request bay view. Noise was not a problem. They have a very strong French vanilla scent in the lobby which seems. Bit odd for south Florida?!

Room Tip: Ask for high level, bay view.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermosa Beach, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 18, 2013

I booked two nights well in advance for a travel conference located at this hotel. I confirmed with the hotel that I would be arriving late, but when I arrived at 11pm they said the hotel was over-booked. What was even more disappointing was that the hotel told me that the conference team was the one that over-booked the hotel and it was their fault. The Ritz's only solution was to rebook me and several other guests at the Residents Inn next door. They said that the room would be paid for- but a stay at the Ritz is very different than the Residents Inn.

When I reached out to the conference team about my experience, they had no knowledge of the hotel being over-booked or having to bump several guests to the Residents Inn.

I understand that mistakes happen, but was disappointed that the Ritz did not take responsibility for the error and did not even apologize. They made it seem that they were doing me a favor by re-booking and a much lower star hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
Top Contributor
108 reviews 108 reviews
8 hotel reviews
Reviews in 41 cities Reviews in 41 cities
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed June 16, 2013

If you’re looking for a great hotel in a great location, look no further. The Ritz Carlton Coconut Grove is located just a short walk away from all of the Coconut Grove “action”. The rooms are well appointed and comfortable and the décor very tasteful. The staff were wonderful and the service just as expected.

During my visit, I especially enjoyed relaxing by the pool. The loungers and “cabanas” were very nice and the landscaping was tasteful. If I find myself back in the Coconut Grove area again, I will definitely stay at the Ritz Carlton again.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 15, 2013

Stayed here for a sailing event. Walking distance to sailing center so very convenient. Although pricey - worth every penny. Especially the quiet rooms that face away from the ongoing construction near by. Got one of the best nights sleep. And the bar food, drinks and especially the service - even when crowded - was wonderful.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#10 Luxury Hotel in Miami
#13 Family Hotel in Miami
#22 Business Hotel in Miami
#24 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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