As an avid spa goer from places around the works, I expected this place to be spectacular and the SPA and hotel far exceeded my expectations.
I took my friend to the Boutique Spa for her 49th birthday surprise and from the bellman (Ignacio), the bartender (Joshua), to the totally awesome spa staff, this place was AWESOME.
The spa staff exhibited superb customer service. Katie at the front desk was friendly and treated us like family. Debora (massage) and Martha (mani-pedi) were the absolute best. The entire spa team made my friend's 40th birthday extra special.
Thanks to everyone at the Ritz Carlton staff for making this the best day ever. This is how the customer service industry should model themselves.
Kathy B. :)