I have stayed at a Ritz-Carlton in both P.Rico and Cancun, this one did not make as good an impression.
Currently there is a construction site across the street on one side, unfortunately we were put into a room facing this and as it was night, we only found out next morning very early. The backup signals sounded like an alarm clock. Also the glass is apparently not double glazed, so traffic noise is also a nuisance.
Now we had the room on a special offer, but were not told it was due to nearby construction. The following morning when I asked for a room change, which was granted immediately, there was no apology for the noisy night, the lady told me simply that the hotel was not required to inform about the construction, as long as it was not on the actual hotel site. I understand their conundrum, if they inform of construction, clients will book elsewhere.
The common areas are stylish, the lobby etc. Breakfast was good. Beds very comfortable.
At check out when I mentioned my dissatisfaction, this lady immediately offered to credit the first night. This was more like it, and rescued the situation.
I suggest you ask for the side away from the construction for now. This hotel is well located for U of M and Dadeland.
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- Also Known As:
- The Ritz Carlton Coconut Grove, Miami Hotel Miami
- Coconut Grove Ritz Carlton
- Ritz Coconut Grove