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“HASSAN,S BAR IS THE SPOT” 5 of 5 stars
Review of The Ritz-Carlton Coconut Grove, Miami

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The Ritz-Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #18 of 122 Hotels in Miami
Treasure Beach, Jamaica
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“HASSAN,S BAR IS THE SPOT”
5 of 5 stars Reviewed May 6, 2013

HASSAN IS THE MAN OF THE YEAR,perfect service,nice conversations,interesting people,the RITZ CARLTON COCONUT GROVE, is the plsce to be ,perfect sunday breakfastbuffet,will be back,to enjoy this comfortable hotel

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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403 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Livingston, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 5, 2013

There is a major construction project going on across the street from the hotel and since they are currently working on the foundation, I would imagine all the inconvenient things that go along with building will be part of the landscape for several years to come. When we first entered the room at 4PM on a Friday, the jackhammers were going strong. I was told that the work would end at 5PM on Friday and not resume until Monday morning so there would be little impact during our weekend stay. I went down to the lobby and not one but two employees also assured me that there would be no work on Saturday or Sunday so I decided not to pursue a room change.
The next morning, Saturday at 8AM, the jackhammers began again in full force---the manager I summoned up to the room apologized and said his employees had not been updated!! He had our room switched immediately and credited the night but the damage had been done.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed May 2, 2013

Stayed for 2 nights. it was a choice between this hotel and the Biltmore. Chose the Ritz Carlton and were very disappointed. The lobby is gorgeous but the room was nothing special. Not luxurious at all but nice bathroom. They charge for everything including small bottles of water in the bedroom for $7. They charged $4.50 for bringing our drinks to us by the pool, then there was the tax and tip on top so 2 drinks poolside $34. The hotel is a 10 minute walk from restaurants and shops but it feels like its in the middle of nowhere. Staff generally were very good except the receptionist who made us feel like we were an inconvenience. Really sorry we chose to stay here and would never stay again. You have lots of choice in Miami with lots of other hotels much better and much less expensive.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYork
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 30, 2013

My wife and I were invited to a wedding at the Ritz-Carlton in Coconut Grove, Florida so we decided to stay at that hotel for the occasion. The wedding was on Saturday night, but we stayed for three nights -- Friday, Saturday and Sunday. The hotel was expensive (even with the "special" wedding rate), but being a Ritz-Carlton, that was to be expected. Although the hotel is very nice (particularly the public areas) it is not special enough to warrant the rates. The rooms are average size and nicely furnished, but no larger or nicer than the rooms at many hotels at much lower rates. Because it is a Ritz-Carlton, they think that they can charge you at every turn. For example, a small can of juice from the mini-bar was $8.00; parking is $33.00 per night (and there are basically no other places to park in the area); the charge for using the computers in the hotel's business center is $.50 cents a minute, so if you do about an hour's worth of work, the cost would be $30.00; having a tuxedo pressed (not cleaned) is $22.50. And the list goes on and on. So, the moral of the story is that you can probably get almost as much for much less.

One more thing. When reserving the room, I requested a "quiet" room not near an elevator or vending machine. That request was honored; however, on Saturday morning we were woken at 8:00 AM by the loudest construction noise I have ever heard. They were constructing a new building directly outside of our hotel window. Of course, we were not told about this when checking in. When we complained, their answer was that the construction was only Monday through Saturday and that there was no construction on Sunday!!!

Room Tip: If booking a room in the near future, make sure that you request a room away from the outside constr...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 28, 2013 via mobile

Hotel is beautiful and the room was very nice. There is a major construction project on one side of the hotel that starts with the jackhammers and heavy equipment at around 7 am. You can't open the window it is so loud. You can't really even just sit in your room during the day because of the noise. It looks like a large scale project that will go on for some time, so make sure your room is situated on the poolside, or south side of the building. The staff for the most part were very good as expected. They did lose a parcel for me and I had to talk to a few people, most of whom seemed kind of helpless to fix the problem. One of the phones in the room didn't work. Still a nice stay but for cost and expectations, I was a bit disappointed.

Stayed April 2013, traveled on business
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Sanford, ME
Top Contributor
113 reviews 113 reviews
11 hotel reviews
Reviews in 51 cities Reviews in 51 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 24, 2013 via mobile

Stayed here for a couple of evenings for a conference and was very impressed. The best part is the friendly yet not pushy staff. They all have a smile and greet you at every turn. The hotel's amenities area fabulous and the accommodations are very good. If you are in the Coconut Grove area, this is a great place to stay!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poughkeepsie, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2013

We love to stay at Ritz Carlton's and have done so for many years. We have stayed in Ritz Carltons in "Battery Park, Central park, Miami, Jamaica, Boston, Westchester" Coconut Grove takes the cake! The staff is unbelievable. Alex at the front desk sets the tone, his professionalism and charisma make you feel at home. Frantz at the pool is one of the nicest and hardworking people we have ever met. He keeps the pool area running smooth and accomodates all of his guests needs. Hasan at the bar is a wealth of Miami knowledge and prepares great drinks. The staff at Biscaya was amazing!! Ritz Carlton Coconut Grove.... One of our best experiences ever!! Cant wait to go back!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#8 Luxury Hotel in Miami
#15 Family Hotel in Miami
#20 Romantic Hotel in Miami
#24 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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