I was in town with family during a massive techno music festival downtown. We were in South Beach, and decided to move over to Coconut Grove to get away from the huge crowds. I could not have been happier with the amazing service we received here. I want to give a special thanks to Ignacio. He is the best hotel employee ever! He helped us plan our activities every day, gave us great suggestions, and was always polite and cheerful. The weekend brunch was also spectacular. Obviously it would be great if this hotel were on the beach, but the amazing service made up for it!