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“Amazing service” 5 of 5 stars
Review of The Ritz-Carlton Coconut Grove, Miami

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The Ritz-Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #23 of 120 Hotels in Miami
Certificate of Excellence
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing service”
5 of 5 stars Reviewed March 17, 2013

I was in town with family during a massive techno music festival downtown. We were in South Beach, and decided to move over to Coconut Grove to get away from the huge crowds. I could not have been happier with the amazing service we received here. I want to give a special thanks to Ignacio. He is the best hotel employee ever! He helped us plan our activities every day, gave us great suggestions, and was always polite and cheerful. The weekend brunch was also spectacular. Obviously it would be great if this hotel were on the beach, but the amazing service made up for it!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank meaghan423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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523 reviews from our community

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new york city
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed February 14, 2013

In one of the most perfectly timed work trips of all times this past weekend, I was able to escape Nemo the Blizzard in New York and spend a few days in South Florida. I've stayed at various Ritz Carlton properties over the years and have never been disappointed.

A quick and easy drive from Miami international, the Ritz Coconut Grove is situated the perfect distance for convenience and access. Far enough away from the South Beach hustle to relax and close enough to get to the dog and pony show if that's your speed.

The lobby of the hotel is one of the more magnificent ones I've been in. A subdued lobby bar and fountainside outdoor space is perfect for a quiet drink before a night out or a nightcap.

I truly enjoyed their mango lobster wrap poolside while getting updates on the snow in NYC, along with all the extras that are a given with any Ritz property.

Room Tip: Request a room with a view.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank nymike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 8, 2013

This was a great business standard hotel of the quality I expect from Ritz Carlton. The room was phenomenal, bed was perfect, and bathroom incredibly large. Service was goog and very friendly, though I will say the concierge needed to improve his area-knowledge of Miami. I didn't use the pool because I arrived on the heels of a hurricane. As the hotel is not quite centrally located, it's too bad this isn't a beach resort, given the ocean is only two blocks away. Still, if you want to be a little outside of the city this works well. Coconut Grove has some decent shopping and a great restaurant in Jaguar, otherwise the area was a little depressed and slightly strip-mallish.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, CA
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 30, 2013

I spend about 30 nights a year in hotels - service makes all the difference and that's where The Ritz excelled. A glass of champagne at check-in was appreciated and the staff were extremely helpful and gracious. The rooms were nicely appointed and the pool and fitness center were lovely. If you need a taxi would recommend booking in advance.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Trompe_Le_Monde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed January 28, 2013

Just returned from a 3 day weekend getaway to lounge by a pool, do some shopping and visit friends. From the moment we arrived the service from all staff was wonderful. Friendly, efficient and helpful. The room was nicely appointed, quiet and all our prefences were in place upon arrival. We ate in all three restaurants (Bizcaya for breakfast, Pool Grill for lunch and Lazuli for dinner). Quality, service and value were excellent. We would definitely stay here again the next time we are in the area.

Room Tip: There is demolition and construction taking place across the street. Be sure to ask for a quiet roo...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank ywgtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, egypt
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed January 9, 2013 via mobile

Unexpected room not the one I asked for, over priced, breakfast very poor (fruits & bread not fresh). Instead of beach view a very noisy construction area. On checkout I couldn't find transportation to airport that reserved from front disk the day before.

  • Stayed January 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Farfor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 9, 2013

We reserved a high floor beach view room but we get 3rd floor facing construction area working all days even during Holliday, room was large well furniture. The breakfast restaurant was poor & not fresh fruits even bread with different price every morning. The big shame on checkout I couldn't find the taxi to airport which I reserve the day before from the main front disk.

  • Stayed January 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank Amrtalaat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander B, Assistant Rooms Executive at The Ritz-Carlton Coconut Grove, Miami, responded to this review, January 20, 2013
Dear Amrtalaat,

I am sorry and surprised to read about your experience at The Ritz-Carlton Coconut Grove, Miami. Our pastries are made fresh every morning by one of our amazing pastry chefs. Our prices vary slightly on the weekends as we add Mimosas and other food items to the buffer. I would appreciate the opportunity to speak with you about your stay with us. You may contact me at your convenience at Alexander.Blanco@ritzcarlton.com.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Ritz-Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Miami
#10 Luxury Hotel in Miami
#17 Romantic Hotel in Miami
#25 Family Hotel in Miami
#28 Business Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:5 star — The Ritz-Carlton Coconut Grove, Miami 5*
Number of rooms: 115
Official Description (provided by the hotel):
Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of the city's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again. ... more   less 
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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