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“Fantastic Stay” 5 of 5 stars
Review of The Ritz Carlton Coconut Grove, Miami

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The Ritz Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #20 of 130 hotels in Miami
Stoughton, Massachusetts
2 reviews
“Fantastic Stay”
5 of 5 stars Reviewed November 26, 2012

We just returned from our a 3 night stay and the whole experience was wonderful. The hotel is beautiful, our suite was spacious and amazing. My daughter loved taking bubble baths in the tub. The staff can't do enough to accommodate you. Raul from the lobby lounge was outstanding- so nice to my daughter with all his little touches. Franz at the pool was wonderful also. My husband ended up in the emergency room during our stay and the staff all made sure to ask how he was feeling and helped us get to a pharmacy to fill his medications. We would definitely stay there again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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351 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Columbus, Ohio
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 24, 2012

We stayed at the Ritz while in Coconut Grove visiting relatives during the Thanksgiving Holiday. Similar to another reviewer, I will share the pros and cons.

The pros:
Wonderful and attentive staff and service. Everyone we encountered was friendly and helpful, just shy of overly helpful. The hotel was decorated beautifully for the holidays and it smelled wonderful throughout the main areas. They upgraded up to a bay view which was very nice, the room itself was nicely appointed and the bathroom was beautiful. Everything was spic and span. The free (and good) water in the room is a nice touch although that Fiji water looms on the counter with it's 7 price tag. I have yet to buy the ever present Fiji water.

The cons:
The walls are seemingly made out of rice paper. We could hear everything 24-7... kids, conversations, and, well ... By the time we figured all this out it was too late to move rooms which I am entirely certain that the staff would have gladly accommodated. The other loud aspect, not the property's fault and probably present in any of the rooms, was that across the street a hotel is being torn down. So beginning at a generous 8am, you hear the rumble of bulldozers and bobcats during demolition. Eventually, of course, this will end but it no doubt disrupted our stay
and experience.

Beyond the noise, the hotel is lovely and staff is friendly. It's a quick walk to Coconut Grove and going the other way, to a nice path. Unfortunately, don't think we will return.

Room Tip: Ask for one perhaps without an adjoining door.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

The hotel is beautiful and up to the standard of service you expect from Ritz Carlton. We had a wonderful stay in a spacious, comfortable suite with contemporary furniture in a muted palette of gold and green. Large marble bath and powder room were both well-stocked and spotless. Limited dinner menu is available in the lobby - 4 entree choices; dining room only open for breakfast and lunch. We chose room service for dinner: food was hot and delicious, but salmon instead of the grouper we ordered was delivered. Corrected the error in satisfactory time. Poolside dining was professional, but on the slow side. Everyone we encountered was warm and welcoming except the hostess in the restaurant at breakfast who failed to smile and made us wait despite the dining room being less than 20% full. Our server was great - very accomodating to our varying breakfast schedules. We enjoyed our stay and look forward to our next one.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

the hotel is beautiful. the smelling in the lobby is delicious.
the service good.
the sea is very close..and some resturants and nigth life.
Staff are friendly and try to service you with details.
i recommend this hotel

Room Tip: ask fot higth floors to get the good view
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wirral
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

Wonderful stay. Hotel is located a 5 minute walk from coconut grove village where there a lots of bars, restaurants & shops including Starbucks & cvs drug store to pick up any bits you may need.

The hotel is faultless. Impressive, clean, excellent customer service & lovely pool with fresh towels & bar service.

If you are looking to relax whilst in Miami, this is the place to do it!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 30, 2012

My fiance and I just returned from a long weekend at this property. We booked a package through AA.com using some travel vouchers we had, and the Ritz was offering a 'stay 2 nights, get the 3rd free' special. Easy-peasy.

The pros:
The hotel is clean and nicely decorated; the staff are professional and helpful, and the rooms are well-appointed with very, very comfortable bedding and spacious marble bathrooms offering tubs and showers. We enjoyed the bar/lounge area almost every evening, ordering starters, drinks, and desserts, and the food was very good as well. I should say that the staff are extremely polite and acknowledge you by name constantly, but unless you think of yourself as a really BIG deal, this may start to grate on your nerves a little bit, as it can be gratuitous and feel servile at times. All in all though, for what this property is: an upscale hotel in a somewhat dilipaidated residential neighborhood out of the way of Miami's main "attractions," it is very nice indeed.

The cons (or just the unfortunate facts):

This is not a resort where they have a coffee shop (like a Starbucks on site, or even very nearby); and there is no sundries shop or CVS pharmacy very close where you can pick up the random items you may have forgotten or need. If these aren't issues for you, then you'll be just fine. If they are, it's just requires additional planning and/or effort to make-do.

The hotel is not exactly in a great location if you're in Miami to visit beaches or be in the midst of the action. We knew this ahead of time, but I could see how it would be a little disappointing for travelers who are expecting to be able to drop their rental car and get around everywhere on foot or by taxi - that won't happen, unless you have lower expectations for your stay, or a ton of cash to spend on longer-distance taxis.

The area of Coconut Grove has quite a few restaurants and shops, but being a biased resident of Los Angeles, I can't say any of them are any big deal. The restaurants/bars look and seem dated, weathered, and the food isn't anything special. We did eat at one good restaurant in the area on Friday night (Bombay Darbar), which was excellent, but I think that's about the only truly worthy dining option in the area. I remember as a kid (~20 years ago), Coconut Grove being a lively and busy neighborhood outside downtown Miami and always being mobbed with people; it's obvious the recession has hit this area hard, as there are now tons of vacant commercial buildings and empty storefronts with lease signs in the windows. To be honest, it feels a bit sad.

We spent most of our time driving to and from other neighborhoods - South Miami, Miami Beach, Coral Gables, and Fort Lauderdale, where we had some great meals and days out, but again, we probably could have stayed at a luxury airport hotel and had the same experience.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander B, Assistant Rooms Executive at The Ritz Carlton Coconut Grove, Miami, responded to this review, November 23, 2012
Dear lanikaigirl,

Congratulations on your engagement! The Ritz-Carlton Coconut Grove, Miami is a beautiful place for couples to relax, use the spa, read a book, take a walk, and enjoy a drink at one of our neighborhood cafés. Coconut Grove is a very peaceful part of Miami. The area prides itself on being a wonderful place for families, runners, cyclists, and beautiful views of the bay. We thank you for your feedback and wish you and your fiancée a beautiful wedding and life together.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Alexander.Blanco@RitzCarlton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 9, 2012

The hotel doesn't look like much from the outside but when you walk in you'll get the full ritz Carlton experience. They have residences upstairs and teh hotel is downstairs so you'll see both types of people arrive. My husband and I went to celebrate an anniversary and had a great time, they did anything for us. Pool is simple. Clean and whatever you need.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#9 Luxury Hotel in Miami
#16 Family Hotel in Miami
#20 Business Hotel in Miami
#32 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz Carlton Coconut Grove, Miami 5*
Reservation Options:
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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