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“Enjoyed our stay” 4 of 5 stars
Review of The Ritz Carlton Coconut Grove, Miami

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The Ritz Carlton Coconut Grove, Miami
5.0 of 5 Hotel   |   3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #20 of 130 hotels in Miami
Munich, Germany
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Enjoyed our stay”
4 of 5 stars Reviewed October 9, 2012

The hotel doesn't look like much from the outside but when you walk in you'll get the full ritz Carlton experience. They have residences upstairs and teh hotel is downstairs so you'll see both types of people arrive. My husband and I went to celebrate an anniversary and had a great time, they did anything for us. Pool is simple. Clean and whatever you need.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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351 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • English first
  • French first
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  • Japanese first
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  • Russian first
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English first
Miami Beach, Florida
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 25, 2012

We always try to stay at a Ritz Carlton and the Coconut Grove again confirms our decision - great friendly staff - very attentive and welcoming. Great pool and gym facilities, clean rooms - bathrooms are exceptional. We had a great view of the bay from the fifth floor - couldn't ask for more. We didn't have breakfast but the restaurant looked first rate

Room Tip: Great location to get to Biscayne and Coco Walk - Get a bay view room
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2012

We had a lovely 3 day weekend at The Ritz Coconut Grove. It started with a very friendly greeting as soon as we pulled up to the entrance. We were addressed by name when we spoke to the staff and everyone was very kind and accomodating. The room was clean and beautiful. We spent time at the spa and used the pool. The staff at the pool came around and gave us ice water regularly and of course asked if we wanted drinks or food. The location is great. We did not use our car again - we walked to the Grove and enjoyed several wonderful meals. When we checked out, again we were treated royally. There were several staff members outside and all wished us a good journey home. It was a pleasant ending to a relaxing long weekend.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 10, 2012

The perfect last day of a perfect holiday in Miami and the Keys....after a very disappointing start to the day at another hotel, the Ritz came to the rescue....and did not disappoint. Friendly, happy welcome - Diego taking us to a lovely room and Frantz contributing to a lazy day at the pool by making his wonderful mixed berry mojito - what a star!!! Although it was towards the end of the season and some redecoration was taking place - and apologised for - i found the hotel old wordly in its attitude to clients - discreet but always there when needed. We shall return!!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
133 reviews 133 reviews
21 hotel reviews
Reviews in 51 cities Reviews in 51 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed September 4, 2012

I was really disappointed in this hotel. It clearly is not up to the normal high standards of the RItz Carlton. When we returned to the room at 5 pm, our breakfast dishes were still on the table. Room service never got the order right. The spa is average at best. Fire alarm from kitchen smoke kept us out of the hotel for over 45 minutes. Will not stay here again despite convenience. On a positive note- pool service was great.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander B, Assistant Rooms Executive at The Ritz Carlton Coconut Grove, Miami, responded to this review, November 23, 2012
Dear Jerry C,

Thank you for taking the time to share your experience with us. I am sorry to hear that you did not have the typical experience had at The Ritz-Carlton Coconut Grove, Miami. I know that our property is convenient for your needs and I encourage you to contact me prior to your stay so that I may ensure that your stay is a memorable one. It would be my pleasure to be your personal host throughout your stay.

I look forward to meeting you soon.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Alexander.Blanco@RitzCarlton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2012

My wife and I stayed here in April with our 8 month old. Our stay was perfect as far as this hotel.
The room was nice and clean. Not as fancy as some other Ritz Carltons, but very nice. The service could not have been better and we travel a good bit.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 2, 2012

I have stayed here many times because I have family in the area. You would think if the hotel takes the time to send an email prior to your stay asking for your preference from everything from the floor you want to the pillows you prefer, that they would honor that request. Nope! I asked for a high level and got 2nd floor by the spa. Ugh. And I believe we were above the garage. The traffic in the hall and on the street below was so unbearable we didn't sleep all night. Also, the room looked older than any of the others I've stayed in. Very disappointing. I emailed them after to complain about all the things that were subpar and they did not have the decency to reply. Definitely will he staying elsewhere in the future. There are too many better choices.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander B, Assistant Rooms Executive at The Ritz Carlton Coconut Grove, Miami, responded to this review, September 4, 2012
Dear Heather F,

Thank you for reaching out to us about your most recent stay. I apologize that you did not have a pleasant experience with us and we look forward to speaking to you about how we will correcting these issues in the future. Please feel free to send me the email you sent or call me and I will be more than happy to assist you.

(786) 470-1256

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Ritz Carlton Coconut Grove, Miami

Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#9 Luxury Hotel in Miami
#16 Family Hotel in Miami
#20 Business Hotel in Miami
#32 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz Carlton Coconut Grove, Miami 5*
Reservation Options:
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Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove

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