I was really disappointed in this hotel. It clearly is not up to the normal high standards of the RItz Carlton. When we returned to the room at 5 pm, our breakfast dishes were still on the table. Room service never got the order right. The spa is average at best. Fire alarm from kitchen smoke kept us out of the hotel for over 45 minutes. Will not stay here again despite convenience. On a positive note- pool service was great.

My wife and I stayed here in April with our 8 month old. Our stay was perfect as far as this hotel.
The room was nice and clean. Not as fancy as some other Ritz Carltons, but very nice. The service could not have been better and we travel a good bit.

I have stayed here many times because I have family in the area. You would think if the hotel takes the time to send an email prior to your stay asking for your preference from everything from the floor you want to the pillows you prefer, that they would honor that request. Nope! I asked for a high level and got 2nd floor by the spa. Ugh. And I believe we were above the garage. The traffic in the hall and on the street below was so unbearable we didn't sleep all night. Also, the room looked older than any of the others I've stayed in. Very disappointing. I emailed them after to complain about all the things that were subpar and they did not have the decency to reply. Definitely will he staying elsewhere in the future. There are too many better choices.

We just returned from the Ritz Carlton. I was not planning to write my review today until I noticed that another traveler posted a picture of the rollaway bed and said it was not luxurious. I want to say that, on the contrary, we thought the rollaway was the nicest we have seen at any hotel. It was like a real bed, not a folding cot or pull out sofa bed. We were very impressed and very pleased.

The hotel is beautiful, but the staff make it special. The customer service was incredible. The staff clearly is interested in making sure that the guests are happy and enjoying their stay. No detail was too small. I would fill in 6 circles for the review if that was a choice.

Everything about this stay was perfect. Thoroughly enjoyed room service breakfast. We used the in room coffee maker, the only tiny issue I had was that there was no Starbucks or coffee shop on the premises.

The bed was comfortable, the room and bathroom were spotless and well maintained. The hotel was quiet for sleeping. We didn't hear other people.

We will be back!