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The Ritz Carlton Coconut Grove, Miami: Traveler Reviews

5.0 of 5
3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)
Hotel amenities
The Ritz Carlton Coconut Grove, Miami
Ranked #26 of 131 hotels in Miami
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243 reviews from our community

Traveler rating
    119
    61
    32
    22
    9
See reviews for
Families
40
 
Couples
78
 
Solo
19
 
Business
53
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Jeddah, Saudi Arabia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Oh to be back at the Ritz-Carlton”
5 of 5 stars Reviewed September 10, 2012

The perfect last day of a perfect holiday in Miami and the Keys....after a very disappointing start to the day at another hotel, the Ritz came to the rescue....and did not disappoint. Friendly, happy welcome - Diego taking us to a lovely room and Frantz contributing to a lazy day at the pool by making his wonderful mixed berry mojito - what a star!!! Although it was towards the end of the season and some redecoration was taking place - and apologised for - i found the hotel old wordly in its attitude to clients - discreet but always there when needed. We shall return!!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Thomasina W about The Ritz Carlton Coconut Grove, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
77 reviews 77 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
“Not up to Ritz Carlton Standards”
3 of 5 stars Reviewed September 4, 2012

I was really disappointed in this hotel. It clearly is not up to the normal high standards of the RItz Carlton. When we returned to the room at 5 pm, our breakfast dishes were still on the table. Room service never got the order right. The spa is average at best. Fire alarm from kitchen smoke kept us out of the hotel for over 45 minutes. Will not stay here again despite convenience. On a positive note- pool service was great.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Jerry C about The Ritz Carlton Coconut Grove, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander B, Assistant Rooms Executive at The Ritz Carlton Coconut Grove, Miami, responded to this review
November 23, 2012
Dear Jerry C,

Thank you for taking the time to share your experience with us. I am sorry to hear that you did not have the typical experience had at The Ritz-Carlton Coconut Grove, Miami. I know that our property is convenient for your needs and I encourage you to contact me prior to your stay so that I may ensure that your stay is a memorable one. It would be my pleasure to be your personal host throughout your stay.

I look forward to meeting you soon.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Alexander.Blanco@RitzCarlton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Great service and attention to detail”
4 of 5 stars Reviewed September 4, 2012

My wife and I stayed here in April with our 8 month old. Our stay was perfect as far as this hotel.
The room was nice and clean. Not as fancy as some other Ritz Carltons, but very nice. The service could not have been better and we travel a good bit.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TTL23 about The Ritz Carlton Coconut Grove, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Gone downhill quickly”
2 of 5 stars Reviewed September 2, 2012

I have stayed here many times because I have family in the area. You would think if the hotel takes the time to send an email prior to your stay asking for your preference from everything from the floor you want to the pillows you prefer, that they would honor that request. Nope! I asked for a high level and got 2nd floor by the spa. Ugh. And I believe we were above the garage. The traffic in the hall and on the street below was so unbearable we didn't sleep all night. Also, the room looked older than any of the others I've stayed in. Very disappointing. I emailed them after to complain about all the things that were subpar and they did not have the decency to reply. Definitely will he staying elsewhere in the future. There are too many better choices.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Heather F about The Ritz Carlton Coconut Grove, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander B, Assistant Rooms Executive at The Ritz Carlton Coconut Grove, Miami, responded to this review
September 4, 2012
Dear Heather F,

Thank you for reaching out to us about your most recent stay. I apologize that you did not have a pleasant experience with us and we look forward to speaking to you about how we will correcting these issues in the future. Please feel free to send me the email you sent or call me and I will be more than happy to assist you.

(786) 470-1256

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ny
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
“Fantastic Customer Service”
5 of 5 stars Reviewed August 17, 2012

We just returned from the Ritz Carlton. I was not planning to write my review today until I noticed that another traveler posted a picture of the rollaway bed and said it was not luxurious. I want to say that, on the contrary, we thought the rollaway was the nicest we have seen at any hotel. It was like a real bed, not a folding cot or pull out sofa bed. We were very impressed and very pleased.

The hotel is beautiful, but the staff make it special. The customer service was incredible. The staff clearly is interested in making sure that the guests are happy and enjoying their stay. No detail was too small. I would fill in 6 circles for the review if that was a choice.

Everything about this stay was perfect. Thoroughly enjoyed room service breakfast. We used the in room coffee maker, the only tiny issue I had was that there was no Starbucks or coffee shop on the premises.

The bed was comfortable, the room and bathroom were spotless and well maintained. The hotel was quiet for sleeping. We didn't hear other people.

We will be back!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by bcaha for Miami
Ask bcaha about The Ritz Carlton Coconut Grove, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander B, Assistant Rooms Executive at The Ritz Carlton Coconut Grove, Miami, responded to this review
September 4, 2012
Dear bcaha,

I could not agree with you more. The Ritz-Carlton Coconut Grove is a beautiful and elegant property, but it is our Ladies and Gentlemen that truly provide The Ritz-Carlton Experience. We recognize that our Ladies and Gentlemen are our most valuable resource and we are glad to see that our guests feel the same way. We look forward to hosting you and your family again. Please let me know if there is anything I may ever assist you with.

Kind Regards,

Alexander D. Blanco
Assistant Rooms Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
The Ritz Carlton Coconut Grove, Miami
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Additional Information about The Ritz Carlton Coconut Grove, Miami

Also Known As:
The Ritz Carlton Coconut Grove, Miami Hotel
The Ritz Carlton Coconut Grove, Miami Hotel Miami
Coconut Grove Ritz Carlton
Ritz Coconut Grove
Ritz-Carlton Coconut Grove
Coconut Grove Ritz
Coconut Grove Ritz-Carlton
Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL 33133
Region: United States > Florida > Miami > Coconut Grove
Amenities:
Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotels in Miami
#13 Luxury Hotels in Miami
#22 Business Hotels in Miami
#23 Family Hotels in Miami
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
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