I have stayed here many times because I have family in the area. You would think if the hotel takes the time to send an email prior to your stay asking for your preference from everything from the floor you want to the pillows you prefer, that they would honor that request. Nope! I asked for a high level and got 2nd floor by the spa. Ugh. And I believe we were above the garage. The traffic in the hall and on the street below was so unbearable we didn't sleep all night. Also, the room looked older than any of the others I've stayed in. Very disappointing. I emailed them after to complain about all the things that were subpar and they did not have the decency to reply. Definitely will he staying elsewhere in the future. There are too many better choices.

We just returned from the Ritz Carlton. I was not planning to write my review today until I noticed that another traveler posted a picture of the rollaway bed and said it was not luxurious. I want to say that, on the contrary, we thought the rollaway was the nicest we have seen at any hotel. It was like a real bed, not a folding cot or pull out sofa bed. We were very impressed and very pleased.

The hotel is beautiful, but the staff make it special. The customer service was incredible. The staff clearly is interested in making sure that the guests are happy and enjoying their stay. No detail was too small. I would fill in 6 circles for the review if that was a choice.

Everything about this stay was perfect. Thoroughly enjoyed room service breakfast. We used the in room coffee maker, the only tiny issue I had was that there was no Starbucks or coffee shop on the premises.

The bed was comfortable, the room and bathroom were spotless and well maintained. The hotel was quiet for sleeping. We didn't hear other people.

We will be back!

We arrived after a long difficult day of travelling with our 2 children. We were welcomed by name, with a smile, by the front desk staff. We were dressed very casually, but our daughters were hungry - we asked if we could eat in the lobby restaurant / bar without changing our attire. Again we were welcomed and shown right to a table. We enjoyed a late dinner / dessert / glass of wine. The food was delicious, the surroundings lovely and the kindness of the staff was exceptional.
The hotel was beautiful and our room was very nice. The beds were extremely comfortable, and the bathroom (I'm really picky about bathrooms!) was super-clean, spacious, well-planned, and just really pretty.
We very much enjoyed our stay here - we would certainly return here if back in Miami - and just highly recommend this property.

First of all, I have stayed in many hotels across the globe and this particular hotel has been the worst experience yet.

During my trip there were too many incidents to list. However, I'll list a few: The hotel is currently under construction and the hotel lobby is littered with painters and all you can hear is drilling and pounding of the hammers. So, no enjoyment of the bar is possible. The room (suite) is extrememly dated and the furniture is consumed with scratches and stains. The guest services was unhelpful to say the least until I complained. I requested candles and was told to go purchase them myself from the spa.

After complaining, the room was touched up a bit and candles and roses were placed exquisitely throught the room. I applauded them for this until my guests and I sat down on the furniture and all of the touch up paint wore off on our clothing. So much for the effort.... :-(. Instead of being comped for our stay, more was authorized on my credit card for no known reason and nor could they offer a reason.

Spa services weren't available when I returned from the hotel and was scheduled to have spa treatment in the Ritz on Miami South Beach. What's the point of staying in a hotel that's supposed to have everything if I still have to leave to have services done.

Just horrible.... I'm here for one more say and just ready to leave.