I have stayed here many times because I have family in the area. You would think if the hotel takes the time to send an email prior to your stay asking for your preference from everything from the floor you want to the pillows you prefer, that they would honor that request. Nope! I asked for a high level and got 2nd floor by the spa. Ugh. And I believe we were above the garage. The traffic in the hall and on the street below was so unbearable we didn't sleep all night. Also, the room looked older than any of the others I've stayed in. Very disappointing. I emailed them after to complain about all the things that were subpar and they did not have the decency to reply. Definitely will he staying elsewhere in the future. There are too many better choices.