Pros: The suite was beautiful. Separate bedroom, living room, and amazing bath. The tub was terrific. The decor was modern and well done. As stated by someone else, the faucets in the bathroom were a show in themselves. Very clean and up to date. Unique!
The staff was nice and tried to answer questions about activities as best they could.
The bar/breakfast room was lovely and had terrific views. Breakfast was included. An afternoon snack was served in the bar. Water and sodas were free all day.
Cons: The intro to the room was by a lovely young woman who did not really explain much because she did not seem to understand English well. The staff in the bar/breakfast room seemed off or maybe even scared? ie no napkin served with snack or drink in the afternoon. Odd to just out a drink down with no napkin.
The breakfast food was top quality, but the warm food was lukewarm to cold each day. Someone was checking the temps of the food one morning with thermometers, but no change the next day. Breakfast staff seemed nervous.
We asked for nonfeather pillows one evening--took 2 extra calls by phone after initially asking the person at the desk. Took an hour and a half. Not the best service for such a high price room...
Overall, fun stay and would return if I was going to a Heat game. They just need to tighten up the service.