Well.. Where do I start! I took my fiancé to Miami for a suprise trip to see a Kevin Hart Comedy Show at American Airlines Arena just down the street.
This place was awesome! (We got a free upgrade to the Bay View King Executive Corner Room. I was hoping for a suite upgrade but... oh well). I'm in my early 30's and my fiancé is an Network Engineer so we certainly fancy hi-tech gagets!! I won't list all the things everyone lists about this place, so I will go to my favorite parts.
BUFFET BREAKFAST! We Arrived late to the breakfast thinking we had 30 minutes left but it was over!! (Our Mistake). Instead of telling us we were late for breakfast, this server seated us and took care of us like we were on time! He got us more great tasty breakfast items like smoked salmon and even offered to make cappuchino or fresh coffee, although most things were already put away for the next day. We gave him like a $20 tip even though the breakfast was free with our room package! I wish I knew his name to mention it. All I can remember was that he looked like he was 40-50 in age, African American with a mustache! Whoever you are, Thank you! Just because of his service, we will be back to this hotel!
On another note, Front Desk Agent James Mills was also SUPERB! From day 1 of my planning he was there every step of the way. His customer service made me feel like I OWNED the hotel and I was his BOSS. He was great in helping with every detail imaginable. I am very detailed and he was up for the job! Thank you!
I loved that the hotel had a couple lounge areas, my only complaint was that there was a wedding the 2nd night of our stay and we were prohibited from entering the floor with the bowling alley. That was a HUGE disappointment because we invited a couple friends to stay at the Marriot Marquis since we described the hotel so well while we were there. I just wish they gave all guest NOTICE ahead of time so we could have stayed out instead of coming back to hang out at the hotel. Well, maybe they can improve on those things.
All in all, It was a great experience. We kept playing with the gagets. For instance, the television moved to face different corners of the room, so It could be viewed by couch or bed. Also, the video door bell intercom was fabulous! Most importantly, I loved the tub and the sink.
I can't wait to go back!