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“SUPERB Customer Service From A Waitor/Server in The L'atelier Dining Area To Remember...” 5 of 5 stars
Review of Hotel Beaux Arts

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Hotel Beaux Arts
5.0 of 5 Hotel   |   255 Biscayne Boulevard Way, Miami, FL 33131   |  
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Special Deal
Free Breakfast
Ranked #3 of 129 hotels in Miami
St. Thomas
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“SUPERB Customer Service From A Waitor/Server in The L'atelier Dining Area To Remember...”
5 of 5 stars Reviewed January 30, 2013

Well.. Where do I start! I took my fiancé to Miami for a suprise trip to see a Kevin Hart Comedy Show at American Airlines Arena just down the street.

This place was awesome! (We got a free upgrade to the Bay View King Executive Corner Room. I was hoping for a suite upgrade but... oh well). I'm in my early 30's and my fiancé is an Network Engineer so we certainly fancy hi-tech gagets!! I won't list all the things everyone lists about this place, so I will go to my favorite parts.

BUFFET BREAKFAST! We Arrived late to the breakfast thinking we had 30 minutes left but it was over!! (Our Mistake). Instead of telling us we were late for breakfast, this server seated us and took care of us like we were on time! He got us more great tasty breakfast items like smoked salmon and even offered to make cappuchino or fresh coffee, although most things were already put away for the next day. We gave him like a $20 tip even though the breakfast was free with our room package! I wish I knew his name to mention it. All I can remember was that he looked like he was 40-50 in age, African American with a mustache! Whoever you are, Thank you! Just because of his service, we will be back to this hotel!

On another note, Front Desk Agent James Mills was also SUPERB! From day 1 of my planning he was there every step of the way. His customer service made me feel like I OWNED the hotel and I was his BOSS. He was great in helping with every detail imaginable. I am very detailed and he was up for the job! Thank you!

I loved that the hotel had a couple lounge areas, my only complaint was that there was a wedding the 2nd night of our stay and we were prohibited from entering the floor with the bowling alley. That was a HUGE disappointment because we invited a couple friends to stay at the Marriot Marquis since we described the hotel so well while we were there. I just wish they gave all guest NOTICE ahead of time so we could have stayed out instead of coming back to hang out at the hotel. Well, maybe they can improve on those things.

All in all, It was a great experience. We kept playing with the gagets. For instance, the television moved to face different corners of the room, so It could be viewed by couch or bed. Also, the video door bell intercom was fabulous! Most importantly, I loved the tub and the sink.

I can't wait to go back!

-KM

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Cedar Rapids, IA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 18, 2013

I had visited this property when it was under construction, and very excited to stay over New Years using my Marriott rewards points (I worked hard for those points!). I maybe should have known when the check in attendant pointed to the screen for the hostess to take us to our room that we would be treated as customers using rewards points. My reservation stated bay view, we were given city view, I didn't mess with it since we were late arriving (I could tell they were just waiting for us to check in so they could leave for the night. Was looking forward to the arrival cocktail since our flight was NYE. We arrived later than expected due to flight delays (11pm). No drinks, bar was closed-that was disappointing! Get it another time during your stay they said, well that's fine but we weren't in our room at 6pm, we were out enjoying the city. Made our way downtown immediately to ring in the new year. Brought drinks back to the room, looked all over for ice machine. Called operator who kept telling me it was between two rooms and it wasn't. Finally made the trek down 40 floors to the JW desk (Beaux Arts is not attended all hours) who apologized, you have to call for ice there are no machines available to guests-the attendant brings it. I would have got it myself at that point, but that was some GOOD ice 30 minutes later! Again, there is no one around if you have troubles once they are gone for the day, so be prepared to try to figure it all out on your own or ask the JW Mar Marq for assistance.
Agree with other reviews, the tech stuff is fun but it's annoying when you can't even turn on the lights without digging for a room card to put in the slot by the front door.
Didn't receive turn down service, maybe that's again because we were staying on rewards.
Best thing about this hotel, breakfast. Attendant was attentive. Shrimp in all the eggs available which I loved, but spouse is allergic to shellfish. They were quick to get some plain scrambled when we asked.
Overall nice place. Beds and pillows good. I travel to a lot of beautiful properties for business, and I have experienced better. Husband said it was by far the nicest room he has stayed in...he doesn't get away from home much, haha. Probably should have booked the larger room in JW Mar Marq for the same price, now that's a view!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 12, 2013 via mobile

Booked into the JW Marriott Marquis for 1 night passing through Miami we were looking for a nice bed, big TV and easy access to downtown restaurants / amenities. Upon arrival we were given the option to try out the boutique "hotel within a hotel" of the Beaux Arts. Sensing our hesitancy they offered to let us take a look but warmly assured us they did not expect to see us again. Whisked away to the 39th floor we had the bellman also confident we would be happy with what he called "more like an upgrade". Doors open and we were (in shlumpy travel clothes with trekking baggage) given quite the royal treatment by everyone. The room was amazing; huge, spotless, modern and comfy (with an amazing big flat screen TV). Welcome drink and nibbles in the private bar much appreciated with courteous staff. Fitness facilities are several floors below and shared with the JW main hotel and are very nice and very well equipped for a hotel. Pool was a big plus though unusual (steel so lots of noise when underwater) saline and a good size for laps (though no lanes or anything). Basketball court / bowling / billiards / golf simulator look nice but were empty.
Only downside was room service (hey, BIG TV with a couch after Central America back country beckoned!). Limited menu and expensive with one of the dishes full on ineddible (credited back immediately). There are several restaurants in the hotel and many REALLY good ones in the area = a much better idea for next time.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 8, 2013 via mobile

We stayed here for the weekend and overall had a nice stay. The rooms are ultra high tech, which is kind of fun. The bed was very comfortable, we heard no noise from neighbors or the hall, and the blackout curtains kept the room very dark - made for a great nights sleep! We receievd a welcome cocktail, and there was free water and soft drinks all day near the check-in area which is always a nice touch. However they stopped re-stocking the drinks on the last day of our stay which was very odd. They left treats at turndown which we also loved (macarons one night and chocolate chip cookies another)! My main complaint with this hotel is the fact that it is inside the jw Marriott marquis. We were paying for a high end luxury boutique hotel and yet had to share almost all amenities with the main hotel. The elevators were so slow, the valet took forever to get our car, the pool was always crowded (note that it only gets sun in the morning and afternoon because of the tall buildings). We got a good rate so I wasn't too bothered by these things but had I paid top dollar I would have been upset. Overall I think this is a nice option for downtown Miami if you get a decent rate.

Stayed January 2013, traveled as a couple
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San Diego, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2013

Really cool, trendy and chic hotel; The fittings inside the room were really top-notch and perfect for the current gen; Top-quality bath products too. The corner room had awesome views (City & portion of the Bay). The minuses were the shower (the pressure was really less, almost felt like the water would vaporize before it fell), the towels were average (not really matching a Marriott rewards category 7 hotel) and the quality and type of breakfast for a hotel of this stature was really poor.

Room Tip: Try to get a corner room.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york ny
Top Contributor
54 reviews 54 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 1, 2013

This is one of the strangest hotels I have ever stayed in.it is billed as a " boutique hotel" inside a big chain hotel, the Marriott. It is clean enough, the staff nice enough, it is just a very odd room set up. Shared entrance with the main hotel, but separate floors for the boutique hotel.
The air conditioning is so loud you can barely sleep. The bath room is a big as many new york apartments but no bath tub, only an open shower, weird. the water pressure is almost nonexistent and the design of the rooms looks like a really bad 1976 disco in monte carlo. Really bad design, although all new and clean.
When a 20 something attendant showed me to my room he exclaimed "the electronics in these rooms are so complicated I can't figure them out,"... If he can't figure them put, how is 50 something me suspose to? Complicated beyond belief, annoying and stupid, frankly. Impossible to do even the simplest thing like turn on the tv.
The rooms are new and clean, located far from beach. The best part about this place is the daniel bouloud restaurant on the first floor. Even though the serve heavy french classics in the sweltering heat, the food is very good.
Enough said, not bad, not great. Would only stay agian in a real pinch.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed January 1, 2013 via mobile

When I say thin walls boy do I mean thin walls. My anniversary started with us not getting the room we booked. It was then accompanied by listening to our neighbors all night. We were up all night listing to their conversation and tracking there foot steps as they walked around above us. Yes the rooms are nice but who wants to listen to their neighbors all night or wants them listening to you. It reminded me of a college dorm and certainly not worth the price. There are way too many nice hotels in Miami. I would skip this one for sure

  • Stayed January 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Beaux Arts

Address: 255 Biscayne Boulevard Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 129 hotels in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Beaux Arts 5*
Official Description (provided by the hotel):
Hotel Beaux Arts is a first-to-market boutique hotel concept in downtown Miami that fuses contemporary design and cutting-edge technology. Already globally recognized, Hotel Beaux Arts Miami is recognized on the Conde Nast Traveler Hot List of new hotels and the Travel and Leisure IT List of top 50 new hotels in the world. At the heart of Miami's urban core is the all new Metropolitan Miami (the Met), a $1 billion mixed-use community, which boasts the Hotel Beaux Arts Miami. Encompassing the 38th, 39th and 40th floors of the Met's newest glass skyscraper, Hotel Beaux Arts is a true expression of cultural vanguard. The luxurious 44-guestroom hotel is as much a technological, as an artistic masterpiece. It is the first hotel in Florida to be entirely outfitted with Bang & Olufsen in-room entertainment and also features an iPad in each room, which allows guests access to over 20 hotel services. Its art-infused accommodations include entry doors with stamped metal inserts and artfully placed oversized frames, Brazilian cherry hardwood floors, and bathrooms with specially crafted millwork, imported Italian marble and touch controlled illuminated faucets.As a Hotel Beaux Arts guest, you will also enjoy priority access to amenities of the adjacent, new JW Marriott Marquis Miami. This includes the renowned db Bistro Moderne, 10,000 sq ft NBA Approved Basketball Arena, Virtual Bowling Alley, 3D Media Room, Billiard Room, Outdoor pool, Enliven Salon & Spa, Met2 Fitness Center and the indoor Golf School. ... more   less 
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