Great hotel. We were greeted in the lobby and escorted to check-in. Staff was friendly, however, we were not offered a welcome cocktail. Maybe you have to ask? We were shown to our room and given a tour. Very nice room with an amazing view of Miami! We were on our Anniversiry trip and I had mentioned this to the staff in the welcome email the week before. I assumed we would get an upgrade as most had in the past but we didn't. I assumed the suits were occupied. We visited the pool which was very nice with comfortable beds! Our room had an issue with the automatic curtains not closing so maintaince had to come work on them which took over an hour. Again I expected someone to offer to give us another room...nothing! We went to the bar for drinks. Bartender was super friendly and the manager stopped in for a visit. He made mention to show us a suite that was NOT OCCUPIED and made mention they were very slow that particular day and we were one of few guests!! I was very put off by this comment. We headed out for dinner and asked for turndown service, which did not get done. All in all it was a disappointing visit to an amazingly beautiful hotel.