Airboat in Everglades and its operator & personnel made our experience simply enjoyable. A few wrong turns on the turnpikes with a less than early start got us to the rendez-vous site 15 minutes late. Bill Brackin & his team very pleasantly arranged for us to be on the next available tour without any trouble at all; we couldn't be happier with the service. As for the tour itself, it is definitely a must-do activity around the Miami area. We thoroughly enjoyed the exhilarating and educational ride; and having a big carnivorous predator with its powerful jaw right up to our boat, a foot away from our feet (!), is something to remember! We can't recommend this enough.