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“One night stay” 4 of 5 stars
Review of Hampton Inn & Suites Miami-Doral/Dolphin Mall

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Hampton Inn & Suites Miami-Doral/Dolphin Mall
2.5 of 5 Hotel   |   11600 NW 41st St, Miami, FL 33178   |  
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HHonors Weekend Special
Ranked #24 of 129 Hotels in Miami
Bristol, UK
Top Contributor
79 reviews 79 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
“One night stay”
4 of 5 stars Reviewed April 24, 2014

You can always rely on a Hampton Inn for a reliable, comfy stay with a good breakfast. This one is no different. I was just staying one night before a cruise and didn't arrive until late. The check in staff weren't great, and didn't offer any information whatsoever. The girls in the morning were much more helpful. I used the shuttle to the mall first thing and then used it to the airport to get a taxi to the port. The guy who checked me in said it would cost $65 for a cab from the hotel to the airport, or I could book their transport for $55. Instead I used their free shuttle to the airport and paid $24 for a cab from there! It seems he would have known this would be the cheapest option for me but kept quiet about it.....thank god for google and other trip advisor reviews!

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
    180
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Lexington, SC, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2014

This Hampton Inn has to be among the best of the Hilton family of hotels. The staff is friendly, happy, courteous, helpful and full of information. This will be our place to stay when we are in the Miami area.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 20, 2014

I spent a couple of days at this hotel last month, is very well located if you are there for shopping, if not its very far away from touristic spots.
The hotel has a complimentary shuttle to dolphin mall and to Miami international mall, they have set hours for pick up and drop off which was very convenient!!

The staff is just amazing, they really try their best to make your stay the best!
i arrived really early in the morning and they manage to give me a room anyway, no early check in... details like that made my stay a great pleasure.

Besides in front there is a great cuban place to eat!!

If you are there fo shopping, its a great place and a great deal

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbados
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2014

This was my second stay at this hotel and it was even better than the first time since I got upgraded to a suite. The free breakfast, internet and shuttles to the malls are all added perks to staying here. Great staff that are willing to go the extra mile to please the guest. The room was nice and the internet worked great. Would definitely stay here again.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virgin Islands
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 16, 2014

We stayed at this hotel for one night in April. We booked the hotel on a another website and requested a king bed with a pull out sofa. There were 4 of us, my husband and myself and our two kids. When we arrived at the hotel we were told we had a king room but it didn't have a pull out sofa which wasn't really going to work for us. All the double rooms were booked as well so our only option was to stay in an accessible room. This didn't bother me until we entered the room. The room was seriously dirty. There was mold in the bathroom, dirt on the windowsill and hair everywhere. I was really shocked that the room was so gross. Our kids were under the weather so I didn't bother trying to change rooms since we couldn't go to a king room anyway. One of the reasons we booked the hotel was that they advertised a shuttle to the mall. Well the shuttle was an hour late to leave the hotel so we had to take a cab. Also the shuttle only goes to the airport every hour. I would not stay at this hotel again.

Stayed April 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, April 22, 2014
Dear trippinmama

We appreciate that you chose to stay with us for your family trip. However, we sincerely apologize that your room conditions did not meet your expectations or ours. We have passed on your comments to our team and will address your specific concerns with our department heads. We regret any discomfort or inconvenience our service missteps caused you and hope we can invite you back to offer you a much better experience.

Kind regards,

Jenny R Estrada
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Florida
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 15, 2014

Husband and I stayed here on the second floor last Christmas and were very happy with everything. This time we were on the first floor, poolside . Initially we thought the room was the same as the previous one but were very disappointed. Both A/C units had the most amazing assortment of rattles and whines. Just when one would adjust to a particular noise another huge rattle would wake us with a start! To be honest, we might have already been awake because every night at midnight the two very large trash cans just outside our windows were sorted for recycleables ( sound of bottles and cans being tossed) and then both recepticals were trundled away to be emptied. Just as we dozed of the trash cans were wheeled back and the tops were firmly placed upon them, ready for the next day. Could this chore not be completed earlier in the evening!
Although the unit was generally clean the bathroom was a wreck. There was rust stains in the bathtub and pink mold around the shower head. The walls were in very bad shape. Painting them flourescent green didn't disguise the peeling caulk.
We were there three days. We didn't notice how horribly filthy the carpet was until the last day when we were padding around in white socks and were shocked to see how black the soles were after very little time without our shoes. I took a washcloth and just rubbed it lightly across the carpet and it came up caked with grime I presented this to the young man on the front desk and hope the carpet was thoroughly cleaned that very day. I hate to think of children playing on it.
As with our first visit we were pleased with the friendliness of all the staff. It is very convenient to shopping and nice restaurants.Getting from there to other parts of town is very easy..

Room Tip: Do not stay on ground floor poolside.
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, April 22, 2014
Dear PatriciaAnneT

Thank you for taking the time to share your comments. I have notified the maintenance and housekeeping department of your concerns in your review. Please know that we hold high standards in the areas of cleanliness and customer service as we want all our guests to continue to stay with us in there future travels. Shortly we will be undergoing improvements to our guest bathrooms to ensure that we are providing the quality of product that our customers expect and deserve. I truly hope that you will stay with us a third time and if I may ever be of any assistance please feel free to reach out to me directly.

Regards

Jenny R Estrada
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed April 13, 2014

This was a great hotel to stay. We were in Miami celebrating my Goddaughter's birthday. It is close to The Dolphin Outlet Mall and not too far from South Beach. It was very clean and the hotel staff was great. I recommend this hotel to anyone visiting the area.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Miami-Doral/Dolphin Mall

Address: 11600 NW 41st St, Miami, FL 33178
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Miami
#18 Family Hotel in Miami
#35 Romantic Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Miami-Doral/Dolphin Mall 2.5*
Official Description (provided by the hotel):
Our newly renovated hotel is located in the Dolphin Mall/International Mall area of Miami/Doral, Florida with shuttle service available. Located only moments away from Miami International Airport, our hotel offers beautifully appointed rooms and 2 room condominium style suites with fully equipped kitchens. We can't wait to meet you on your next trip to Miami! ... more   less 
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Also Known As:
Hampton Inn & Suites Miami-Doral/Dolphin Mall Hotel Miami
Hampton Inn And Suites Miami-Doral/Dolphin Mall
Hampton Inn Doral Blvd
Hampton Inn Miami
Miami Hampton Inn

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