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“Good value for money, great service” 4 of 5 stars
Review of Hampton Inn & Suites Miami-Doral/Dolphin Mall

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Hampton Inn & Suites Miami-Doral/Dolphin Mall
2.5 of 5 Hotel   |   11600 NW 41st St, Miami, FL 33178   |  
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Ranked #24 of 129 hotels in Miami
George Town, Grand Cayman
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good value for money, great service”
4 of 5 stars Reviewed February 5, 2014

great location, clean, friendly staff. good value for money. rooms were neat and the hotel prides itself on being clean. also backed by 100% satisfaction money-back promise. Would recommend the hotel and will stay there again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, February 7, 2014
Dear Cayman_LJ

What an awesome review title...."Good value for the money and great service". That is exactly our promise to all our guests. Thank you so much for sharing your thoughts on trip advisor. Until the enxt time.

Kind Regards
Jenny Estrada
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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411 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Margarita Island, Venezuela
1 review
5 of 5 stars Reviewed January 31, 2014

Very nice location, close to the airport and the Dolphin Mall, very nice people there, unfortunately they have a poor wifi signal, jhejhejejeh was usin my Ipad just in the corner close to the room door. But otherwise its a nice hotel, clean and confortable.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, February 2, 2014
Dear Oswaldo N

Wow another 5 star rating....Thank you so much for your review of our property. We strive to deliver that "Hamptonality" experience that keep our guests coming back. Also your comments of the WiFi-signal have been addressed and corrected by our maintenance team. Again thank you for your review..Until the next time!

Warm Regards
Jenny R Estrada
General Manager
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Barbados
1 review
4 of 5 stars Reviewed January 28, 2014

Hotel is easily accessible from the airport. Dolphin Mall is nearby for those who need to do some shopping. (shuttle service is available to/from airport and also to the malls). Internet was fast and the complimentary hot breakfast was a delight.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, February 2, 2014
Dear Cherryann I

Thank you for taking the time to complete a review on trip advisor. We are thrilled that you enjoyed your stay and looking forward to the next opportunity to serve you.

Kind Regards
Jenny R Estrada
General Manager
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Petrolia, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2014

We had a group of 11 come in to Miami airport to catch a cruise from the port of Miami the next day. Called for hotel shuttle and arrived as advertised in timely fashion (30 min). While we waited, the staff prepared for our arrival. Excellent check in, super fast and friendly. Hotel shuttle to Dolphin Mall was fast and easy. Booked shuttle to port (separate company) with front desk for next morning. This was excellent for 12 dollars per person. Shuttle was flawless (30 min from port). The hotel is a a little dated (as seen in bathrooms especially) but not something that is a show stopper yet. Breakfast was excellent, at par with other Hampton Inns. If we come to Miami for another cruise, will definitely stay again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, January 27, 2014
Dear garman1986

Thank you for your 5 star rating. We are thrilled that we were able to exceed your expectations and start your vacation off the right way. I will definately share your comments with the staff. Look foward to serve you and your family the next time in Miami.

Regards
Jenny Estrada
General Manager
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trinidad
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 9, 2014

I have mixed reviews about this hotel.I booked a 10 night stay here but checked out early after my 5th night. it's a decent hotel that offers free breakfast although it was cold and basic , free WiFi and a free shuttle that took you to the malls that was always on time. The staff were were friendly and helpful. if you have baby don't stay here.I requested a crib and got a dirty play pen instead. I had to put my baby to sleep with me on the bed. if you have allergies , asthma or sinus issues don't stay here. my kids were suffering in the room. it was dusty and the carpet was so filthy that my feet literally were black from walking barefoot. housekeeping was horrible. somedays my bins were not emptied or my sinks were not clean. I'm not sure if I would stay here again.

Stayed January 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, January 12, 2014
Dear Ashley

Thank you very much for taking time out to complete a review. My team and I work tirelessly to ensure that every guest is extremely satisfied with their experience at our hotel and your comments certainly help us in that endeavor.

I would like to personally apologize for the cleanliness issues you encountered during your stay, this is definitely not the standards that we have at our hotel as we strive to ensure we deliver the Hamptonality experience of clean comfortable surroundings with exceptional customer service. I have personally addressed your comments with our housekeeping staff to ensure this does not repeat in the future.

Again I'm very sorry for the inconvenience during your stay and I want to thank you for your loyalty as a Hilton guest. I would also like to invite you to stay with us again, if you are ever find yourself in Miami, I would love another chance to show you that we are passionate about exceeding our guests' expectations. If you should have any questions, comments or concerns, please do not hesitate to contact me directly.

Sincerely,

Jenny Estrada
General Manager
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Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 5, 2014

We had problems from the first day and we stayed for 9 nights, and every day there was problems with: service, breakfast, never enough towels, the pool didn't get cleaned while we were there, the breakfast area was cold as ice every day, the Grab and go breakfast bags were misssing every single day they should have been there. Don't use this hotel find another - that is my advice.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, January 6, 2014
Thank you for your review. Our staff takes great pride in staying one step ahead of our guests' needs. Your review will help us reevaluate our processes and improve in such important areas of our daily operations. We hope you'll consider giving us a second chance to make a better first impression.

Kind regards,
Jenny Estrada
General Manager
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Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2014

There seemed to be only one shuttle bus so we drove ourselves downtown. The room was spacious. It was exciting being around so many different nationalities. The hotel was very clean. Bed slept great and the breakfast was delicious! I would definitely stay here again.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JREstrada, General Manager at Hampton Inn & Suites Miami-Doral/Dolphin Mall, responded to this review, January 12, 2014
Dear Fee L

Thank you so much for your review of the hotel. One of the best features of the area is that Miami is truly the melting pot of the South with so many nationalities and specialties to enjoy. Glad to hear that you enjoyed your stay and that you found your surroundings clean and comfortable. We look forward to the next opportunity to serve you.

Warm Regards
Jenny Estrada
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Miami-Doral/Dolphin Mall

Address: 11600 NW 41st St, Miami, FL 33178
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Miami
#18 Family Hotel in Miami
#37 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Miami-Doral/Dolphin Mall 2.5*
Official Description (provided by the hotel):
Our newly renovated hotel is located in the Dolphin Mall/International Mall area of Miami/Doral, Florida with shuttle service available. Located only moments away from Miami International Airport, our hotel offers beautifully appointed rooms and 2 room condominium style suites with fully equipped kitchens. We can't wait to meet you on your next trip to Miami! ... more   less 
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Also Known As:
Hampton Inn & Suites Miami-Doral/Dolphin Mall Hotel Miami
Hampton Inn And Suites Miami-Doral/Dolphin Mall
Hampton Inn Doral Blvd
Hampton Inn Miami
Miami Hampton Inn

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