Okay, so first time in Miami for my family and I, August 6 to 10th, 2012. This hotel made the experience very memorable and comfortable. Shazad at front desk was a gem, very helpful, courteous and knowledgable about getting around - he's a keeper!! OMG the beds were like clouds, what's the brand, I need to get one! This made a long day of shopping and tired feet worth coming back to. The room was clean and spacious, kudos to cleaning staff. The Ice machine on our floor was convenient too, but the vending machine needs to be fixed. The breakfast variety was good every day, my daughter loved the waffle maker. The bar area was very relaxing near the pool. There is a gym if needed, but my exercise went to shopping all day.
The free shuttle service to and from the airport and nearby Dolphin Mall and International Mall was VERY much appreciated, but there is a bit of a wait for pick up - people, please look out for the blue/green shuttle. I recommend more drivers and vans for this, and extending this service to WalMart and Target for serious shoppers, with a specified time for pickup - we end up there anyway!! This is a service that needs to stay, it was a decider for me choosing this hotel. Rodney, thanks for being so understanding- Rm 606 from Trinidad.
IMPORTANTE: Tourists, especially from the Caribbean, activate Roaming or purchase a cheap Phone to call for pick up at the airport and the malls. HINT! - You can call for pick up at the information desk in the mall if you don't have service or a phone, they are very willing.
Overall, Hampton/Doral made this an awesome experience, will definitely be back again, and I already recommended to some friends who will be booking soon!
Ms. Estrada, great staff - Shazad, Rodney - very accommodating - good job!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 19, 2012
Dear Valued Guest,
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Good afternoon, I hope thing are going great for you since your departure from the hotel. Thank you for the time you have taken to complete this review, I was very excited to read it. Shazad is a great Guest Services Agent and I will gladly commend him due to your comments. Its comments like these that keep our staff going and providing the excellent service that we strive for and that we are glad to deliver. I am extremely glad that you like the bed; I agree that the Hampton brand and Hilton Worldwide always chooses the best beds for our hotels. Our bed is called the Hampton Bed by Serta. You can also go to Hampton.com or Hiltonworldwide.com to purchase the bedding items. Take some of Hampton home with you :-) I am overjoyed to see that you like all of our amenities and the many things we offer. Again, thank you for the review. I look forward to seeing you again on you next trip to Miami.
Your Friends in Miami,
Rodney G. Bennett
Guest Services Manager
Hampton Inn and Suites Miami-Doral/Dolphin Mall
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.