Our reservation were made well in advance for a 1 bedroom suite. We informed the hotel of our late arrival. When we arrived(9:30pm after a long day of travel) a huge cover up was in process as the realized they "overbooked" and our suite was no longer available. We were given a smaller room with no privacy(traveling with two teens) at the same rate as the larger room....ummm NO, I do not think so. I will admit that our rate was lowered significantly, due to the fact I voiced my displeasure, and NOT because of their wonderful customer service(note my sarcasm). Also they changed our room(the day after) to one with privacy again because I made it clear that I was not going to stay 7 days in discomfort due their mess up.
Here is the straw that pushed me to frustration. I received a phone call today (note our checkout is 7/16) that my credit card is not working, I ask why is it being charged prematurely when we have a few more days? And I was told it will not be charged until we check out? Answer: You have to pay for the room now. Hmmm, never had to do that when we travel in the USA, always pay upon checkout. Long story short, the front desk demeanor and the staff audience and the lack of privacy when discussing this matter is what lead me to this review. Also customer relations is a joke.You're going to call the Hotel and tell them everything I just said to you when everything I said to you was said to them. As I stated on the phone, what can they do for me differently? The reply..ma'am let me do my job and call the hotel and share your issues. Me: I am not preventing you from doing you job, that's your job, but please tell me what do you think can be done when all you are going to do is repeat my story? They are well informed of my displeasure? Let me contact the hotel, go right ahead...Ma'am I was told the lowered the room rate. Me: Yes I told you that already, Well the manager will be calling you right now...It has been over an hour and no phone call from anyone. I'll admit an apology or a lower rate will not make me happy. I am at the moment at an unreasonable point. I truly do not foresee what can be done to right this wrong.
- Official Description (provided by the hotel):
- The Staybridge Suites Miami Doral Area blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are accessible from downtown Miami and only minutes from the Florida Turnpike, I-95, I-75, 836-Dolphin Expressway and 826-Palmetto Expressway. The Miami International Airport, downtown and Port of Miami are just 10 miles away. Our hotel is also located only minutes from University of Miami and several major corporations such as Carnival Cruise Lines, Boston Scientific, Norwegian Cruise Lines, Florida International University, Jackson Memorial Hospital and Palmetto Hospital. You will experience comfort and convenience with our spacious studio and one bedroom suites, each complete with living room and full kitchen. Our daily full breakfast buffet features hot & cold items, and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday-Thursday evenings. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. When it is time to unwind, relax in our courtyard or at our outdoor pool or workout in our fitness room. Shopping opportunities are plentiful we are just minutes from Dolphin Mall and International Mall. We are also only minutes from Homestead Speedway, (25 miles), American Airlines Arena (10 miles), South Beach (10 miles), and the Doral Golf Resort (0.1 mile). ... more less
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- Also Known As:
- Staybridge Suites Miami Doral Area Hotel Miami