I was very happy with the staff service upon check-in and check-out, very friendly and helpful. I very much appreciated the hotel shuttle pick up from the airport back to the hotel. The room was spacious and very clean, big bathroom, quiet; bed was comfortable. I also very much appreciated the Liebt Way van service from the hotel to the cruise port and then the pick up after the cruise, straight back to the airport. That was a fantastic service, worry-free, don't have to wait in taxi lines after the cruise! I would most definitely stay at this hotel again next time we cruise out of Miami and will recommend to our friends and family (some family members were also at the hotel at the same time and were very happy).