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“didn't get what i booked online” 4 of 5 stars
Review of BEST WESTERN PREMIER Miami International Airport Hotel & Suites

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BEST WESTERN PREMIER Miami International Airport Hotel & Suites
3.0 of 5 Hotel   |   4100 Flagler Street, Miami, FL 33134   |  
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Ranked #31 of 130 hotels in Miami
Burkesville, Kentucky, Usa
1 review
“didn't get what i booked online”
4 of 5 stars Reviewed February 11, 2013

i booked this room online because we wanted to leave my car there while we were on a cruise and they said when we called them that this package had to be booked online. so i got online and click on the package that let you leave your car there and give you a shuttle ride to the port. but when we got there they told us that we had to call them to get this package and i try to tell her we had called and tryed to book it and they wouldn't let us so they charge me $40.00 more dollars before we could get the package. so know what your getting and how much it cost.

  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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1,019 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Kelowna, Canada
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed February 9, 2013

We spent one night here before our cruise. Hotel was relatively new and well kept. We arrived early but were allowed early check in. Rooms were quiet, clean and attractive. Staff was friendly and helpful with our questions about the area and shopping. We used our Aeroplan points and we would not hesitate to stay here again. The only negative we encountered was our shuttle to the cruise ship. There were about 10 of us going to the Carnival Liberty. He dropped us off at another cruise ship and told us we could walk from there. We did not feel right about this and asked a port attendant if we could walk to our ship from here. He said it would be a very long walk with all our luggage and that the driver was “just being lazy”. The port attendant made him put all our luggage back on the shuttle and take us to the correct ship. Later that day on our cruise, we meet other guests of this hotel that had the same experience as we did. The hotel was great, but they should not be using this driver to represent this establishment.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 8, 2013

We should have known we were in for a treat when check in took 30 minutes before we were helped. There was one person ahead of us and the clerk spent a half hour engaged in conversation. The night manager was on the other computer and never even acknowledged our standing there. Another lady came up to check in and after waiting finally became disgusted and left.
The room was ok. Nothing special but clean. We didn't really care since we were there for 1night and were flying out in am. We were given a handicapped room. A shower in the morning soaked the entire floor so I was afraid to blow dry my hair.
There was a sign on the front desk about a complimentary breakfast in the dining area. This breakfast had some cold eggs, burnt sausage, melon and cold cereal. There was juice and packaged muffins. After eating cereal the waitress asked our room number. She came back with a thirty dollar bill for breakfast and informed us that breakfast was not included in our room. I was appalled and asked the front desk. They stated that in order to get complimentary breakfast it had to be booked with room. Beware $30 for 2bowls of cereal and coffee is ridiculous. The desk clerk just shrugged her shoulder when I told her the sign was misleading. Evidently gouging for breakfast is a way to make up for their room sale.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington, Usa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 6, 2013

This hotel was not a good experience. The staff was not very friendly and in fact we got misinformation. They were all too busy to answer questions and the room was not very nice, clean and there were things that didn't work.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, Louisiana, Usa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 5, 2013

My vehicle was damaged at the hotel. The manager was suppose to send me a
Copy of the video surveillance. This never happened. We had left our vehicle at the
Hotel for a week, because of the park and ride service offered by the hotel. We will not
stay at at this hotel again. Another problem, some of their staff could not speak or
understand the English language.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goshen, New York
1 review
5 of 5 stars Reviewed February 5, 2013

If you are on your way to Miami and you are looking for a great deal on a great little hotel with excellent service, a phenomenal staff and a great little restaurant (Carlos the chief is a master) then you want to check this place out!!! Free parking. Free Wi-Fi excellent accomodations. Can't miss.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PREMIER Miami International Airport Hotel & Suites

Address: 4100 Flagler Street, Miami, FL 33134
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Miami
#26 Business Hotel in Miami
#29 Romantic Hotel in Miami
#34 Family Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PREMIER Miami International Airport Hotel & Suites 3*
Official Description (provided by the hotel):
The BEST WESTERN PREMIER MIA Hotel & Suites is centrally located and accessible within minutes from the MIA airport and Port of Miami. This brand new concept features 144 smoke-free contemporary upscale rooms and suites. Guests may enjoy complimentary amenities such as transportation to/from MIA airport and Wi-Fi. Hotel also offers a full bar/restaurant, outdoor swimming pool, top of the line fitness center and business center. ... more   less 
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Also Known As:
Best Western Premier Miami International Airport Hotel Miami
Best Western Premier Miami International Airport Hotel And Suites

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