We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Thanks for stealing our money!” 1 of 5 stars
Review of BEST WESTERN PREMIER Miami International Airport Hotel & Suites

Save Saved
You added BEST WESTERN PREMIER Miami International Airport Hotel & Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
BEST WESTERN PREMIER Miami International Airport Hotel & Suites
3.0 of 5 Hotel   |   4100 Flagler Street, Miami, FL 33134   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Ranked #29 of 129 hotels in Miami
Hawaii
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
“Thanks for stealing our money!”
1 of 5 stars Reviewed December 30, 2012

No complaints about the aesthetics or cleanliness of the hotel -- the rooms are lovely, the lobby is nice, and there is a little (albeit pricey) restaurant downstairs that is open until 11 PM.

That being said, my complaints are not about the quality of the hotel rooms. My husband and I were forced to stay here recently because the airlines had overbooked our flight so they put us up in the Best Western Premier for an evening.

When we arrived, we gave our credit card for the mandatory $40 deposit, and all three credit cards we tried subsequently were rejected. The girl up front initially said it was probably "our bank" that was the problem when we used the first card, then by the third card she changed her story and called management and said that she had been having this problem all day with other customers. Hmm... that's interesting.

Since we only had $20 cash on us, she said she would take that and give us our money back in the morning, so long as we didn't charge anything to the room. Well, we did have a little dinner and charged a total of $11 (including gratuity) to our room.

The next morning, upon checkout, we reminded the girl (it was a different one) that they owed us a balance of $9. She said the system was not reflecting this. Upon further arguing, we realized that the restaurant had taken it upon themselves to add on an EXTRA $7.50 gratuity on top of what we already paid. Once this was discovered, a manager came and said he would refund us the money on the spot.

Well, it took them so long that the hotel shuttle said they were going to leave without us so we hopped on the shuttle and left without any refund.

It's not about the 9 bucks -- it's the principle. What kind of hotel takes money from customers and doesn't offer to refund it in another way... a check, hotel credit, etc?? Ridiculous. Best Western needs to rethink their management practices.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

880 people have reviewed this hotel

Traveler rating
    345
    350
    109
    42
    34
See reviews for
280
323
56
72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 26, 2012 via mobile

I stayed at this hotel from dec 10 to dec 12, 2012.
My safety box was out of service during my stay. There are no staff after 11 pm to fix
these issues. The staff at the front desk could be nicest, specially during the
Night, as the existing one is kind of rude. The person who helped me out during my check out was incredible friendly (the only one at front desk).
Rooms are great and very comfortable. Internet is available for free in the property.
This hotel could be an option for my next visit!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 22, 2012 via mobile

We flew into Miami before departing from Fort Lauderdale cruise terminal. This was a short cab ride from the airport ($15+tip). The hotel is clean, modern and has spacious rooms with up to date amenities (newer mattresses, flat panel TV, fridge in room). The breakfast looked and smelled great the next morning, but we slept in too long to take advantage. The only drawback is the location -- there aren't many convenient shops in walking distance (as in no CVS/Walgreen's since I forgot to pack tanning lotion and a hairbrush). There actually are some pretty neat Cuban establishments within easy walking distance (including a fantastic bakery). Also, if interested, there's a Burger King across the street.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 30, 2012

Fairly new (or recently renovated) hotel. I found it very clean and quite comfortable. The only negative is the unsecured parking lot since there were people hanging around the lot late at night but we never had any issues (security was always visible - even late evenings).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooksville, FL
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 25, 2012

My stay was overnight on 11/20/12. The hotel is beautiful, safe and very clean. You need your room key to operate the elevator (no pile of fast food flyers under your door). The restaurant is ok. I didn't use the pool but it's seems nice; although it's right on the street level & privacy is very limited. The staff are friendly & accommodating (within their means). I needed transportation to the Port of Miami & was recommended to use J I Transportation. The owner Victorino was on time & got me to the Port in no time. My return trip was also pleasant. I originally arranged for pickup with Victorino for 9am. However, the ship I was on had everyone off starting around 7:30am. So I took a chance & called Victorino at 6:45am; he answered!?! He was at the pickup area within no time (hardly any wait time)! Awesome & impressed me tremedously! This hotel & transportation should be considered for a Cruise stay! Contact the hotel for their Cruise & Stay packages...definitely worth a try. I normally submit pictures but honestly...the pictures they show 'professionally' are exactly what you'll see!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aarhus, Denmark
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 18, 2012

Spend a week at this hotel, the room was nicely decorated, had TV and all you could ask for from a 3-star hotel..

The hotel restaurant has a limited 3-dish menu card to choose from, and not something I'd recommend to go for. Breakfast is a mixture of bacon, sausages, toast and cheese. There's also a chef cooking omelets and scrambled eggs.

Worst thing was that my in-laws had 400 dollars in an envelope, in the safe along with passports + other belongings. One evening they got to the room, the safe was open and all belongings were placed underneath, and the money was gone. They did not take notice of the money missing until we were in Aruba, two days later, and nothing could be done.

So all in all an average hotel with nice rooms, but less than nice staff.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlboro, New Jersey
1 review
5 of 5 stars Reviewed November 16, 2012

We were happily surprised with our choice. The room was beautiful and clean and the bathroom also. The mini refrigerator came in very handy for our needs. The front desk handled check in/out quickly & efficiently. We took the breakfast option and it was great with both hot & cold food choices. The shuttle was very helpful and quick.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to BEST WESTERN PREMIER Miami International Airport Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PREMIER Miami International Airport Hotel & Suites

Address: 4100 Flagler Street, Miami, FL 33134
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Miami
#23 Business Hotel in Miami
#26 Romantic Hotel in Miami
#33 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PREMIER Miami International Airport Hotel & Suites 3*
Official Description (provided by the hotel):
The BEST WESTERN PREMIER MIA Hotel & Suites is centrally located and accessible within minutes from the MIA airport and Port of Miami. This brand new concept features 144 smoke-free contemporary upscale rooms and suites. Guests may enjoy complimentary amenities such as transportation to/from MIA airport and Wi-Fi. Hotel also offers a full bar/restaurant, outdoor swimming pool, top of the line fitness center and business center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Agoda, Booking.com, Expedia, Hotels.com, Tingo, Priceline, Otel, Cheap Tickets, Amex, getaroom.com, TripOnline SA, Despegar.com, BookingOdigeoWL and Venere so you can book your BEST WESTERN PREMIER Miami International Airport Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Miami International Airport Hotel And Suites
Best Western Premier Miami International Airport Hotel Miami

Owners: What's your side of the story?

If you own or manage BEST WESTERN PREMIER Miami International Airport Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.