I've stayed in many hotels, including many Marriotts, and this was a truly great experience. Being a few weeks old, there are a few minor issues to work through but I was quite impressed with the service and the facilities.
My reservation was in order and even the refridgerator I requested in advance was waiting in the room. A box I sent in advance of my stay was given to me when I checked in. I often have to make several calls to receive a box like this but this property handled it flawlessly.
The bellman showed me some of the finer points of the room which I appreciated. For example, the Illy coffee maker does not turn off automatically (since they don't know which of the cup sizes is in use). I might have missed the free bottles of water or the larger coffee cups if I had not been shown where they were.
The room was beautiful and the beds were extremely comfortable. There was a PC in the room with free usage PLUS free Wi-Fi. The bathroom was great - long with two sinks, a very comfortable bathtub with a book holder, and a strong, hot shower with a rainforest shower head plus a separate wand. Toiletries were also wonderful including the great lavendar bath salts. Nice stool for shaving/makeup and a lighted mirror. Plenty of storage in the bathroom and in the room.
To turn on all of the electricity/lights in the room, you have to place your key firmly in a slot by the door. I've seen this in Europe but not in the USA. At least I knew where to find my key. Also by the door are buttons to push for "Do Not Disturb" or "Clean The Room". They turn on a red or green light outside your door. Housekeeping does honor these so don't forget to turn off the "Do Not Disturb" when you leave or you might miss out on the nightly service.
The pool and workout rooms were great. Electronic bowling was fun. The basketball court made me wish I played.
Ate at DB Bistro. The $32 burger was good but not really worth the price (the fries were soggy, too). Friends had other items (such as the scallops) and completely enjoyed their meals. Desserts were inventive and tasty.
I did have a few quibbles and these are VERY minor. Hopefully the hotel will take care of what they can to make a great stay even better:
- There was no Menu function on the 55 inch TV so I couldn't check my bill or check out via the TV
- The reading lights were mounted kinda high - not exactly an easy reach to turn them off when lying in bed
- Housekeeping was a bit inconsistent. There were varying amounts of towels each day. Somedays a bath mat, somedays not. The bath salts were not replaced one day but were the other days.
- Since this is a new hotel, taxis don't always know where it is. The official address is not yet in a lot of GPS units. I finally started telling the taxi drives that the hotel was across from the Hyatt and the Epic.
- The front drive was not run as smoothly as the rest of the hotel. I had pre-ordered a taxi and they gave it to someone else. Took them 15 minutes to find another one for me. Taxis don't seem to know to drive by this hotel.
- I had booked four rooms. My friends were all given rooms facing East (towards the bay) while I got a room facing west (looking into the bank building next door). Don't know why I didn't get a better view (I'm gold level in Marriott Rewards).
- When I heard alarms in the hallway, I called the operator who had no idea what was going on. Turns out they were testing the alarms.
- The TV in the bathrrom does not have sound in synchronization with the bedroom TV. If you play them both at the same time, the sound can be quite annoying.
- The in-room coffee from Illy was the best ever in a hotel room
- The lobby almost doesn't look like a lobby - just a sofa and a few cushioned seats. Front desk clerks were always effecient and quick.
- Amazingly comfortable beds
- Elevators were usually very quick
- Loved all the technology from the phone on the desk where I could program a wakeup call to the in-room PC.
To top it off, this hotel has amazing help in the concierge lounge. The service there was great. Jason, Martin, and the other lounge employees pampered their guests. The lounge breakfast included scrambled eggs, bacon/sausage, pastries, fruits, cheeses, lox, etc. Always a good way to start the day. In the evening, wine and beer were complimentary. Bottled water (Fuji, Voss, Pelligrino, and Perrier) along with sodas were always available. Desserts consisted of fresh fruit or pre-packaged snack bars. The lounge also had large-screen TVs, greeat seats by the bay-view windows, and two computers/printer.
One comment about Concierge level. Since I'm gold, I get conceirge lounge access. I had booked a concierge room because the initial literature suggested there was even more tech in those rooms including larger televisions and surround sound systems. Turns out the tech is the same in all the rooms. Since I already get lounge access, my extra $30 a night (over the standard room rate I booked) turned out to be a waste. I would not pay extra again since I didn't really get anything for the extra money.
Just so you know, downtown is pretty dead at night. During the day, the traffic was always backed up but at night the taxis could fly right through downtown.
I hope to stay at this property again in the future since this was a great week at a wonderful hotel.
- Official Description (provided by the hotel):
- The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more less
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- Also Known As:
- Jw Marriott Marquis Miami Hotel Miami