Driving up to this hotel you know you are in for Top notch service. Bell men were so friendly and kind. Check in process was flawless, the clerk addresses you by name the entire time. You have to swipe your door key to access the elevator (so chic), the hotel room is FANTASTIC with floor to ceiling window and a view of Biscayne Bay (breath taking), the room was clean, it smelled nice, the bathroom was beautiful and clean also. The pool area is gorgeous. We didn't use the pool because it was too cool the night we wanted to swim. I've stayed at the JW before a few years ago and I knew I had to come back. I always enjoy visiting Miami so an chance I get to stay at the JW I take full advantage of it. I have and will continue to recommend this hotel to anyone visiting Miami/South Beach. I would stay here and take the bus over to South Beach before I'd stay on South Beach ever again.