I cannot adequately describe the awestruck surprise in checking into the hotel. A mammoth grand foyer (lightly decked out as to avoid loiterers), and extremely friendly valet and check-in staff. It continued with the rooms agent/front desk person, Bogdan, who not only put us in a wonderful corner room, but also took some time to inform us of places to go/see in Miami (off the beaten path). You could tell he legitimately was happy to have us and let us know if we needed anything at all to contact him directly.
The room was FANTASTIC! Huge, wall-to-wall windows overlooking the water, and a bathroom and bedroom that could rival any high-end mansion. Truly modern look and artfully decorated. No doubt this was the nicest hotel room I've ever been in.
2 days is never enough to take in Miami....that's why I'll be booking another stay in September and staying in this hotel.
If the managers are reading this, please be sure to acknowledge Bogdan and his fantastic customer service!