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“Amazing Suite!” 5 of 5 stars
Review of JW Marriott Marquis Miami

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JW Marriott Marquis Miami
5.0 of 5 Hotel   |   255 Biscayne Boulevard Way, Miami, FL 33131 (Downtown)   |  
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Ranked #2 of 129 hotels in Miami
Kennewick, Washington
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Amazing Suite!”
5 of 5 stars Reviewed July 4, 2014

We recently had an overnight stay before a cruise in Miami. We are frequent guests at Mariott hotels so we decided to use points for our pre cruise stay. When we arrived we were upgraded to a suite which was BY FAR the nicest hotel room we have ever stayed in. Everything from the large flat screen TVs, nespresso coffee maker, whirlpool tub, walk in shower and a view to die for was amazing. I would definitely recommend this beautiful property if you are in Miami.

Room Tip: If you can swing it go for the suite!
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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765 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Universe1
Top Contributor
114 reviews 114 reviews
14 hotel reviews
Reviews in 47 cities Reviews in 47 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 3, 2014

We stayed here prior to our transatlantic cruise and we can recommend the hotel just for that, it's in a great location. The hotel is minutes away by cab from the Port of Miami (approx. $10) and only a 10 min walk to Bayside for shops, restaurants and bars.

Upon arrival we were greeted extremely eagerly by the concierge (bell) staff, too eagerly in fact, 3 or 4 of them just wouldn't or couldn't understand that we were OK to handle our own bags. The reception staff were friendly and efficient and the whole check-in process probably took less than 3 minutes to complete.

Our room was a very large bay facing room and was extremely well appointed and very well laid out. The bathroom was great, again large with a separate bath and shower. The bed as always with Marriott was extremely comfortable and my partner and I had a superb nights sleep which set us up for the long day ahead. The hotel gym is excellent and affords great views of the bay from a high floor, a great way to start the day with a morning workout.

Check-out was busy but in reality it didn't take too long to complete the formalities and again the team on the front desk were both friendly and efficient. Having checked out we asked the concierge (bell) staff to call us a cab which they happily did but it then started again. 2 or 3 of them just couldn't or wouldn't take no for an answer when it came to helping with our bags. So much so one of them ruined our cruise bag takes despite being told to be careful of them twice. Because of this we didn't tip them and one of them took offence to this and made it a point to tell our cab driver the same (needless to say our cab driver was great and he received a good tip!).

In summary a great hotel in a great location but the concierge (bell) team need to appreciate every customer is different and that some don't need their assistance.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 1, 2014

Stayed here on a business trip. Hotel is in a great location and has a great view of the ocean if you can get a high enough room.

Service here is exceptional. What you would expect for a JW marriott. Room was impeccable and the agent at the front desk was friendly and helpful with checking in. My room was a king size bed that was extremely comfortable overlooking the ocean. The room was clean and everything seemed to be perfect. I was near an elevator but to be honest, I never heard anything outside of my room. Probably because there is a bit of a hallway when you first walk in which happens to act as a noise barrier. Bed and linens were quite comftorable.

The next morning, I awoke and wanted to make a quick espresso to have before the gym (all rooms have espresso machines). As luck would have it, the machine was broken. I tried calling down but couldn't reach anyone so I called from my cell to let them know. They promised someone would be up to replace. I went to the gym, and thourougly enjoyed the view. It's a panaromic view of the city. Probably a top 5 gym in terms of equipment and view of the city.

Upon returning to my room, I noticed that the machine was still the same and it hadn't been changed. Not the end of the world but dissapointing as I was gone for almost an hour. I didn't bother to call down as I had to get going.

I called down to the Valet and was told it would be 15 minutes for my car. Sounds normal right? So I set the timer on my phone for 15mins thinking that by the time it goes off, I collect my things, it'll be ready. Nope no such luck. I had to wait an additional 10 minutes. Listen I don't mind if my car is going to take longer, just tell me up front. No apology was given and off I went. For almost 40$ a day, I expect a prompt valet.

So they were small gripes that wouldn't hold me back from coming back.

Room Tip: Ask for a high floor overlooking the bay/ocean
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014

We've stayed at this hotel 3 different times now and I will continue to go back. I'm not rich like a lot of their clients but they treat you as an equal which is great. Can't ask for better staff and accommodations! Can't wait to return. Fantastic

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed June 30, 2014

Staff was very helpful with everything! My friends and I plan to stay there next time since its close to stores for last minute needs like CVS and a restaurant adjoined the hotel so that was a plus! Views of the bay were spectacular and its close to public transportation. Also just a few blocks from Bayside Marketplace.

Stayed June 2014, traveled with friends
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Fort Lauderdale, Florida
Top Contributor
71 reviews 71 reviews
49 hotel reviews
Reviews in 38 cities Reviews in 38 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 30, 2014

I stayed two nights while in Miami. This place is really spectacular! The staff at check in could not have been more professional and friendly. I was upgraded to a suite on the 28th floor. The lounge is closed so I was offered vouchers at the restaurant for breakfast. Headed up to my room and WOW. I walk into a living room set up with full desk (including a computer) sofa, chairs, guest bathroom, TV, and wet bar. Then moved into the separate bedroom with huge bed and another amazing TV. Then the bathroom which was as large as many traditional hotel rooms. There was a shower stall, a traditional WC, tub area, double vanity (with another TV built into the mirror) and plenty of space. The room was clean and very comfortable. I wanted to live in this space.

Breakfast was pretty good. The staff was really nice but I was not overwhelmed by the offerings. It was pretty crowded and a continental breakfast can take a beating when a large crowd is near. Overall it was still quite nice.

This is a great place to stay when in downtown!

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Praia Grande, SP
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 29, 2014

This hotel has a great localization, it is on Miami Downtown, closest to a lot of restaurants and stores. The services was perfect and it was very beautiful. It has a parking and a good restaurant inside.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about JW Marriott Marquis Miami

Address: 255 Biscayne Boulevard Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Miami
#1 Luxury Hotel in Miami
#1 Spa Hotel in Miami
#2 Family Hotel in Miami
#2 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Marquis Miami 5*
Official Description (provided by the hotel):
The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more   less 
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Also Known As:
Jw Marriott Marquis Miami Hotel Miami

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