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“Fantastic Hotel in Downtown Miami” 5 of 5 stars
Review of JW Marriott Marquis Miami

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JW Marriott Marquis Miami
5.0 of 5 Hotel   |   255 Biscayne Boulevard Way, Miami, FL 33131 (Downtown)   |  
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Ranked #2 of 129 Hotels in Miami
London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Fantastic Hotel in Downtown Miami”
5 of 5 stars Reviewed April 29, 2014

I really enjoyed staying at this hotel. It is modern and very ahead of the game in terms of comfort. I really liked all the small touches and amenities in the room.
The hotel takes a "minimalist" approach and because of that it has a cavernous lobby. The rooms however, are large and comfy and have fantastic views. I was lucky to have a room with a water/bay view and it was spectacular.
Food was average for a top end hotel...nothing spectacular from what I tried. The prices were high, but it is a business hotel at the high end of the market. From those prices though, I would expect a notch above.
Valet parking is your only choice and the service was very attentive and quick, only IF you called in advance. I tried to give about 20 min. warning so I did not have to wait.
Really nice people all over the hotel, who tried their best to make service more personal and attentive. In the end, it is a huge business hotel and personalized service is not always a priority. Despite that, I would stay here again. Easy on-and-off the highway, central location, great views and extremely comfortable rooms to relax in.

Room Tip: Ask for a bay view for incredible views of the port, Miami Beach, and Biscayne Bay
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  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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839 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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Belo Horizonte, MG
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 29, 2014

The JW Marriott Marquis Miami has a great location in Miami Downtown. From there, you can go walking to Bayside Market Place. It's also a few steps from Brickell Avenue. The rooms are quite big and very modern. We've got an amazing room with great views of the bay. The bathroom was also modern with a TV in the mirror. The pool area is amazing and it has also great views. About the staff… Well... the staff could be more polite.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tema, Ghana
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 29, 2014

Frankly, indeed I enjoyed my vacation. Never did I want to leave. The hotel is completely neat and beautiful. I endorse it to all holidaymakers to stopover this beautiful hotel and I can convince that you'll certainly not remain distress.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

Afyer staying here and also with the poor customer service I received over the phone my wife and I wont be staying at ANY marriott anymore. Spoke a lady named Sue who claimed to be a supervisor, all she was focused on was what couldnt be done. The front desk staff is extremely rude and unproffesional. I had a billing issue which is still unresolved even after calling customer care. I would recommend stayimg. Worst hotel stay ever!!!!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grassy Key, Florida
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 28, 2014

Stayed here for a meeting. The accommodation was excellent. The bathroom was sublime with a large soaker tub complete with a rack to rest a book. The room was quite spacious and mine offered a view of the water front.

The fitness and recreation facilities are excellent. Loved that the pool was protected from strong winds but still offered a view.

Room Tip: Well worth upgrading to the larger room with the waterfront view
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ossett, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 26, 2014

Amazing hotel, luxurious spacious rooms fully equipped, excellent pool facilities including bowling alley and gym. Good location, however valet a little too helpful which was a little off putting, would return in a flash.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 25, 2014

The good:
-The concierge was very attentive. I was really impressed with the services provided by the Chief Concierge- Andres Meneses;
-The rooms were spacious, modern and well appointed;
-The floor to ceiling windows boast excellent views of the bay;
-The bed was extremely comfortable;
-The hotel has Free Wi-Fi.

The bad:
-The breakfast buffet was terribly average at best;
-The elevators were extremely slow;
-Most of the advertised hotel amenities (i.e. use of billiards, bowling, basketball court etc) are not free- you will be charged by the hour;
-75% of the time there was a bottleneck traffic situation at the hotel entrance;
-Valet parking costs $36.00 per night- for this price, I need this to operate like a well oiled machine!

Room Tip: Try to get a room on a higher floor, and a room situated far away from the LOUD elevators!
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Marquis Miami

Address: 255 Biscayne Boulevard Way, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Miami
#1 Spa Hotel in Miami
#2 Romantic Hotel in Miami
#2 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Marquis Miami 5*
Number of rooms: 313
Official Description (provided by the hotel):
The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more   less 
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Also Known As:
Jw Marriott Marquis Miami Hotel Miami

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