My room was amazing - spacious, beautiful, clean, top quality and well furnished. It had a huge flat screen TV, large desk, computer in the room (very handy, but slow internet), floor to ceiling window the width of the room with a beautiful view of the water, turn down service including fresh ice, chocolate, etc., amazing bathroom with a flat screen TV built into the mirror, separate marble shower and tub, nice large marble counter, thick towels, good quality soap and shampoo, etc. I would have rated this hotel a "5", except when I called the front desk for a wake up call, they never answered the phone. I was on hold for about five minutes then I gave up. This should never happen at a hotel of this caliber. In fact, I have stayed at MUCH cheaper simple hotels (e.g. Comfort Inn) and they answer the phone immediately. The room also did not have enough lighting. This was a slight annoyance. The lobby was fine but nothing extraordinary. Apparently the hotel also has virtual bowling and golf.