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“This hotel blew away my expecations” 5 of 5 stars
Review of JW Marriott Marquis Miami

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JW Marriott Marquis Miami
5.0 of 5 Hotel   |   255 Biscayne Boulevard Way, Miami, FL 33131 (Downtown)   |  
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Ranked #2 of 110 Hotels in Miami
Certificate of Excellence 2014
Nebraska
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
“This hotel blew away my expecations”
5 of 5 stars Reviewed July 4, 2013

I always expect top notch service when I stay at a JW Marriott, but this hotel is above what top notch service can even dream of being. The location is perfect. The rooms are perfect. The staff is perfect. The concierge lounge is perfect. This property is urban and upscale....just how I like hotels. I am very glad I chose this hotel when I stayed in Miami.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,041 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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Georgetown
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 3, 2013

I stayed at this hotel for a day when I was in Miami for a business trip. The rooms are gorgeous with floor to ceiling windows and modern decor. The staff is exceptionally attentive and helpful. I requested a late check out and they accommodated me without any fuss. Further, they let me use the lounge until i was ready to leave for the airport. I would love to go back for a longer stay.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 2, 2013 via mobile

I just got home from a girls trip where we went on a cruise. I booked the Marriott Marquis in Miami to stay at before we left on Friday. Not only is the hotel and rooms beautiful, the staff, everyone from the bellman to the desk and especially Andres the concierge were amazing. Polite, courteous and wanting to do anything they could to make your stay wonderful and they did. The facility itself is beautiful, it even has a professional basketball court. When we asked if we could return to the hotel on Monday morning and have them keep our bags until we left for the airport in the afternoon, they not only said of course, they said we could have access to the pool, fitness center and shower if we wanted. And when we returned on Monday, they remembered us and accommodated us completely. Now that's customer service. We loved to so much we may return next year for our girls trip. Thank you to all., you made us fell very special. I would highly recommend this hotel!

Stayed June 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverview, Florida, United States
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 1, 2013

My wife and I stayed here in late April for a quick weekend getaway to Miami. From check in to check out the service was outstanding. Hotel was perfectly situated in the middle of downtown Miami. The hotel staff her superb as always. Since we are Marriott Rewards members, we were upgraded to a jr. suite and access to the concierge lounge which was amazing! Overall, our new favorite spot in Miami.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 1, 2013

The room was small but very clean and beautiful. I was not given my senior discount even though I am 75 years. They don't like to accept American Express because the fees are to high. Would never stay here again. I was here for a family funeral and I asked for 30 min late check out and the front desk guy was rude and told me no.

Room Tip: Horrible Staff!!!!!!!!!!!!!
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Top Contributor
74 reviews 74 reviews
14 hotel reviews
Reviews in 38 cities Reviews in 38 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 27, 2013

I stayed at this hotel for two evenings and was really impressed. My room was upgraded to a Junior Suite and man was it nice! I don't think anymore technology treatments were missed. I especially liked the TV behind the bathroom mirror as I was shaving! The house keeping was very thoughtful and the room service was ever so prompt.
Got to experience the meeting room set up as well and this was equally impressive. I would definately recommend this hotel if you have to stay downtown and if you need a space for a meeting.
The check in staff could not have been friendlier either.

Room Tip: Be a Marriot Reward member and the rooms on the north side have the better view.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogotá, Cundinamarca, Colombia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2013

this is a very nice hotel located a couple of minutes from brickell and next to the harbor so it has ones of the nicest views you can find in a hotel. the bathroom mirrors of the suites have tv's which is a very cool gadget, it also has very big tv's that you won't find in a common hotel(50 inches iirc). on the other hand, the manager of this hotel is one of the nicest persons I've found in a hotel in my life, he's one of those kind persons that always have a smile and a sincere greeting so any fault you could find in the staff is more than compensated for this guy's willing to help and interest in making your stay a formidable one. the only fault I found at this hotel was an uptight waiter in the bistro but the manager of the restaurant, a very polite and kind Colombian, offered us a dinner as a way of making things right which is going the extra mile so big props to him for it. shamefully we couldn't accept his invitation but nevertheless that's the kind of attention to detail that makes a restaurant great. the food was excellent by the way. The hotel charges like 50 dollars for valet parking and that's the only way of parking there so be prepared. the girls at the concierge level are very, very, very kind too so you can be certain that you will feel at home in the lounge.

Room Tip: choose the room with the harbor view, you can see billionaires yachts and some skyscrapers which mak...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Marquis Miami

Address: 255 Biscayne Boulevard Way, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Miami
#1 Luxury Hotel in Miami
#1 Spa Hotel in Miami
#3 Family Hotel in Miami
#3 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Marquis Miami 5*
Number of rooms: 313
Official Description (provided by the hotel):
The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more   less 
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Also Known As:
Jw Marriott Marquis Miami Hotel Miami

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