This is one of the nicest properties I have ever been to. Amazing concierge lounge, great pool on the 19th floor, best gym I have seen in a city hotel, fantastic room and view, amazing bathroom, indoor tennis court on the 19th floor, virtual bowling, etc.
However, the staff needs some real hospitality and service training. My kids ordered ice cream at the lobby restaurant and it took 30+ minutes to put ice cream in a bowl (there was about 5 other tables eating). There was broken glass shattered in our tub and I notified the front desk - you would think that would get taken care of right away and nobody EVER came to clean it up. They put us in a room that was closest to the ULTRA music festival (outdoor DJ-techo festival that goes till 12 midnight) - I checked in with a 5 and 7 year old.
Concierge staff though was very nice.
- Official Description (provided by the hotel):
- The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more less
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- Also Known As:
- Jw Marriott Marquis Miami Hotel Miami