Stayed with two friends on the 28th floor with spectacular views of the bay. One of my friends was in classes all day and needed an early breakfast. In 5 days there was never a room service form. None of the maids spoke English. They tried hard but many things were never done. The sheets were changed only after I piled them on the floor.
Front lobby staff and the bellhops were friendly and helpful.
I would not stay here again because I expect a higher level of service for the price.