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“Beautiful Hotel But Won't Return And Check Your Bill” 3 of 5 stars
Review of JW Marriott Marquis Miami

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JW Marriott Marquis Miami
5.0 of 5 Hotel   |   255 Biscayne Boulevard Way, Miami, FL 33131 (Downtown)   |  
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Ranked #2 of 129 Hotels in Miami
Fairfax, Virginia
Top Contributor
154 reviews 154 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
69 helpful votes 69 helpful votes
“Beautiful Hotel But Won't Return And Check Your Bill”
3 of 5 stars Reviewed February 15, 2013

Let me start by saying this is a beautiful hotel with staff that will trip all over you to help. We stayed for one night on marriott points. Even though its beautiful, its in an area of Miami in which you really don't want to walk around. We did walk down the street for our one evening there to II Gabbianio which was an excellent dinner. Walking around a lot of the vicinity of the hotel is sketchy and just not nice like downtown Miami or South Beach. No beaches hear within walking distance of the hotel. We cruised out of the port of miami and it was a quick cheap taxi but you can actually get adequate hotels closer down on biscayne if you need to be near the port and more action down there for night life.

Also, the reason I ultimately rated this as average vs very good is due to the following. A big concern was an odd $35.00 charge on our bill after we left that was not on our bill at checkout. When we got home from our cruise I noticed the charge on my Marriott Chase Visa. I had to call the hotel 4 times and never got the promised call back. They told me that it was a parking charge from the valet which was really interesting as we arrived via a taxi from Miami airport. They finally removed it but it took time and effort from me with followup calls that made me question some of the customer focus which is why I ended up with average vs very good as this has never happened to me at any marriott property as I mostly stay at marriotts and although I've never had this specific issue arise on any rare issue they are always very customer focused and reply promptly.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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938 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 13, 2013

This was our second stay at the JW Marriott Marquis. We purchased tickets to watch the Miami Heat vs LA Lakers game on Sunday Feb 10,2013 at American Airlines Arena and couldn't imagine a better place to stay other than the JW Marriott Marquis hotel. My wife and I traveled with our 9 months old daughter. Prior to arriving to the hotel, I called the JW Marriott Marquis to confirm my reservation and to request a crib or playpen for our little one. I was told that the crib or playpen could not be guaranteed because the hotel was sold out. I was a little disappointed by that news but didn't let it kill my excitement for the weekend ahead. I booked a partial water view room with two double beds because my mother would babysit for us while we attended the game. To my surprise, when we arrived at the hotel to check in around 3:30pm, not only was our room ready but I was told that we were upgraded to a suite and the crib was already in the room. Awesome!! We went upstairs to our room, excuse me I meant our suite, only to find a beautiful suite which could be easily described as a one bedroom condo on the 24th floor. I was totally happy and excited with the room, because it offered enough space for us all. We were offered a little fridge which we greatly accepted. I was a little disappointed that we didn't have a view of the water, but we did have a beautiful view of the miami tower and in a distance, the home of the Miami Heat, AMERICAN AIRLINES ARENA. The only disappointment with this room was the bed, we both woke up with back pain because the bed was a little lumpy, but we didn't let that kill our spirits, the JW Marriott Marquis will be our only choice when in Miami. We had an awesome pre-valentine getaway to Miami, great game and better yet, we left the blizzard in New York behind.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Woodbury, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 12, 2013

My husband stayed and dined in this hotel for 24 hours before a cruise. The JW Marriot staff was amazing, above and beyond from any other hotel reception we have had in quite some time. I think the name of the lady at check in was Valencia. She was wonderful to us and answered questions throughout the day without genuine kindness. The GM, Florencia was also very kind in helping is with our reservation which had to be re-booked after hurricane Sandy.

The rooms are huge, spacious and clean. The water view was splendid. Though the experience of this hotel started to tank when I called the spa and spoke to Randall about booking a massage. He said he didn't know if he could schedule an appointment for a massage and said he would call me right back. 35 minutes later - no Randall. I called the spa again and got Randall - he apologized for not calling me, and booked me a 50 min massage at 4:00PM.

Initial plans were to sauna before my massage - but when I got in there I was freaked out to see giant toe nail clippings all over the benches. YUCK! So I went straight to the "relaxation lounge" where I was invited to enjoy tea. But alas - there was no hot water and virtual no amenities to speak of. Worst part - there were bout a half dozen dirty glasses and cups everywhere. Where the heck was the spa attendant?

The massage was great - but LATE! Massage began at 4:36 - 36 minutes late!!This is AFTER I went searching (naked in a bath robe) for an attendant or anyone to help - the place was empty. At the end of my massage I asked Randall to room charge the service with 20% gratuity for therapist. He said he could not room charge, he was out of room charge slips. (HUH?) I gave him a CC, and all my address, and all the additional info he needed to process the charge - waiting, waiting, waiting - he then says, ""Oops I entered something wrong -we need to start over!" - Forget it. - The relaxation I enjoyed vaporized!! Infuriating lack of customer service understanding!

Love the JW Marquis - Skip the Spa

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
75 reviews 75 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

I don't mind paying a high price for a hotel but I don't want a soulless experience. The public areas are all very smart. The bedroom was very spacious and very well equipped with super large tv, desk with computer, the well appointed marble bathroom, which even had a tv. Great view of Miami harbour etc.
I checked out the breakfast but didn't partake as it was pretty bog standard, I was expecting something a little special.
There is a pool but it's often in shade due to the buildings close by.
The hotel is situated close to downtown Miami an area you need to be a little careful in however if you head down Brickell Ave this area is quite pleasant.
The hotel staff were very friendly, helpful and efficient.

Stayed January 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westchester, new york
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 11, 2013

My husband and I just stayed at the Marriott, he was there for a conference. The hotel has a DB Bistro restaurant, which was great. The rooms were spacious and clean. The hotel is downtown Miami, but there was a path across the street that leads to a park along the waterway. I happen to have a manicure and pedicure in the spa, although it was pricey, it was one of the best mani/pedi's I have ever had.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bourne, Massachusetts
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 8, 2013

Stayed here recently for a conference and was delighted with the room, the views and the food. Only complaint was the spotty service at the Met Bar....overly attentive and then missing in action. Overall great experience. Not easy to find if you are not from Miami.....call for directions off interstate.

Room Tip: Just ask for a room with a view of the cruise ships.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 6, 2013 via mobile

2 night stay. Rooms are a little dinged up and the carpet should be replaced but overall, a nice hotel with excellent customer service. Good business hotel and good location. Mary Brickell Village is a nice collection of restaurants and bars and is only a safe 10 minute walk away.

Stayed February 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Marquis Miami

Address: 255 Biscayne Boulevard Way, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Miami
#1 Romantic Hotel in Miami
#1 Luxury Hotel in Miami
#2 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Marquis Miami 5*
Number of rooms: 313
Official Description (provided by the hotel):
The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more   less 
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Also Known As:
Jw Marriott Marquis Miami Hotel Miami

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