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“Excellent Rooms, Great Service - AVOID the SPA” 4 of 5 stars
Review of JW Marriott Marquis Miami

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JW Marriott Marquis Miami
5.0 of 5 Hotel   |   255 Biscayne Boulevard Way, Miami, FL 33131 (Downtown)   |  
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Ranked #2 of 129 Hotels in Miami
Woodbury, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
“Excellent Rooms, Great Service - AVOID the SPA”
4 of 5 stars Reviewed February 12, 2013

My husband stayed and dined in this hotel for 24 hours before a cruise. The JW Marriot staff was amazing, above and beyond from any other hotel reception we have had in quite some time. I think the name of the lady at check in was Valencia. She was wonderful to us and answered questions throughout the day without genuine kindness. The GM, Florencia was also very kind in helping is with our reservation which had to be re-booked after hurricane Sandy.

The rooms are huge, spacious and clean. The water view was splendid. Though the experience of this hotel started to tank when I called the spa and spoke to Randall about booking a massage. He said he didn't know if he could schedule an appointment for a massage and said he would call me right back. 35 minutes later - no Randall. I called the spa again and got Randall - he apologized for not calling me, and booked me a 50 min massage at 4:00PM.

Initial plans were to sauna before my massage - but when I got in there I was freaked out to see giant toe nail clippings all over the benches. YUCK! So I went straight to the "relaxation lounge" where I was invited to enjoy tea. But alas - there was no hot water and virtual no amenities to speak of. Worst part - there were bout a half dozen dirty glasses and cups everywhere. Where the heck was the spa attendant?

The massage was great - but LATE! Massage began at 4:36 - 36 minutes late!!This is AFTER I went searching (naked in a bath robe) for an attendant or anyone to help - the place was empty. At the end of my massage I asked Randall to room charge the service with 20% gratuity for therapist. He said he could not room charge, he was out of room charge slips. (HUH?) I gave him a CC, and all my address, and all the additional info he needed to process the charge - waiting, waiting, waiting - he then says, ""Oops I entered something wrong -we need to start over!" - Forget it. - The relaxation I enjoyed vaporized!! Infuriating lack of customer service understanding!

Love the JW Marquis - Skip the Spa

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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901 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
Top Contributor
72 reviews 72 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

I don't mind paying a high price for a hotel but I don't want a soulless experience. The public areas are all very smart. The bedroom was very spacious and very well equipped with super large tv, desk with computer, the well appointed marble bathroom, which even had a tv. Great view of Miami harbour etc.
I checked out the breakfast but didn't partake as it was pretty bog standard, I was expecting something a little special.
There is a pool but it's often in shade due to the buildings close by.
The hotel is situated close to downtown Miami an area you need to be a little careful in however if you head down Brickell Ave this area is quite pleasant.
The hotel staff were very friendly, helpful and efficient.

Stayed January 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westchester, new york
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 11, 2013

My husband and I just stayed at the Marriott, he was there for a conference. The hotel has a DB Bistro restaurant, which was great. The rooms were spacious and clean. The hotel is downtown Miami, but there was a path across the street that leads to a park along the waterway. I happen to have a manicure and pedicure in the spa, although it was pricey, it was one of the best mani/pedi's I have ever had.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bourne, Massachusetts
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 8, 2013

Stayed here recently for a conference and was delighted with the room, the views and the food. Only complaint was the spotty service at the Met Bar....overly attentive and then missing in action. Overall great experience. Not easy to find if you are not from Miami.....call for directions off interstate.

Room Tip: Just ask for a room with a view of the cruise ships.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 6, 2013 via mobile

2 night stay. Rooms are a little dinged up and the carpet should be replaced but overall, a nice hotel with excellent customer service. Good business hotel and good location. Mary Brickell Village is a nice collection of restaurants and bars and is only a safe 10 minute walk away.

Stayed February 2013, traveled solo
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Ottawa, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 5, 2013

We stayed at the JW Marriott Marquis for two nights pre-cruise. The rooms were gigantic. We had a room with a partial view of the bay and it was great. We were upgraded to a executive room, with a very large screen TV and even a smaller on in the mirror in the bathroom. The room was very clean. But even more than the room, the service from the front desk to the bellmen was absolutely perfect. I would definitevely stay there again.

Room Tip: You will want a water view.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 3, 2013 via mobile

I am a Lifetime Elite Marriott Rewards Member but usually stay in the less expensive brands when on businessI travel. But, occasionally, I stay some of the more outstanding 5-Star hotels around the world. This hotel ranks with them. I booked this with some reward points for my wife and I prior to our cruise. Our corner King-room on the 36th floor was so special that I actually took pictures of it to include in the photo album for this trip. Trust me, I'm a road warrior and don't impress easily. but, this room actually got be excited.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Marquis Miami

Address: 255 Biscayne Boulevard Way, Miami, FL 33131
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Miami
#1 Spa Hotel in Miami
#2 Romantic Hotel in Miami
#2 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Marquis Miami 5*
Number of rooms: 313
Official Description (provided by the hotel):
The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more   less 
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Also Known As:
Jw Marriott Marquis Miami Hotel Miami

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