Arrived to the hotel with my family (husband and an 18 months old) and saw the drive way was filled with bellmen or valet parkers. Walked into the reception desk, had only one agent. Front Desk agent was alright but did not use guest name nor give us a warm welcome. Check in process was a bit dull. Wanted to check with the Concierge to see where we could go for dinner and front desk agent said the concierge was on break. A bit weird there. But the bellman who was on duty took the initiative to provide more information and carried a causal conversation with me. He tried to make my little boy smile too. Room itself is fairly new but it was in turned down status...melted ice in the ice bucket. Husband loves it alot though since it is contemporary and modern. He even compared the room to Four Seasons Hong Kong. A huge working desk which it was not useful for us since we are family. Had room service and food was alright. Friendly room service server though. The service could have been improved... not sure if it is because the staff there was thinking that they had to work during the holiday?! Anyway, overall experience was good.