I have to start by saying that the room I paid for and the room I got were completely different in a good way, just that fact alone is worth a high rating. Taking value out of the equation I have to say that all the staff I interacted with were amazing and friendly! Each one of them took time to have a conversation with us and they were not hurried or fake about it. The front desk staff are very knowledgable, the room service attendant was super friendly (at 3:00am), the valet staff was outgoing. I really can't find one fault with the staff, room, or location!
The reason for our visit was to attend a concert at the American Airlines Arena and is a short walk and we felt safe returning in the middle of the night.