The facility was excellent. Very clean and new. The pool was closed that week for repairs so we couldn't swim there. The service overall was good especially the valet. Depending on who you asked at the desk the service was good or poor. When I asked where to dispose of garbage I got a "I don't know, it's somewhere on your floor." I guess it would be too much to ask someone who works there to look at a floor plan. On a different occasion I asked where I can through garbage while I was in the lobby, both attendants looked at me like that was an odd question and advised me to go to the floor I reside and throw it down the chute. They definitely weren't going to get their hands dirty. Other than having receptionist that aren't knowledgeable and lazy, the facility is really nice. Beware the $20/day parking charge. You can park on the street at your own risk. There always seemed to be parking available. Lastly, if you want to use the fitness center treadmill, there is only one and an elliptical so make sure you're first or you'll have to wait.