I stayed at the Habitat Residence for 3 nights starting Sunday 23rd February 2014. We did a reservation on the website for the 3 nights and got a quote of $893.27 including taxes. I got a confirmation email from the website with the confirmation number and price. However I was charged for the 3 nights $1009.38 USD plus a $60 USD for the Valet parking and $150 USD as a deposit. The lady in the front desk told me that I was going to get a refund of the difference between the reservation ($893.27) and the actual charge ($1009.38) and that the deposit was going to be reversed when I checked out.
The deposit charge was reversed but the difference in price was never given to me. I wrote and forwarded the confirmation email I got from them to the only email available on the website firstname.lastname@example.org and I never got an answer back.
On top of that the day I was checking out I got and late fee check out for $50, because I checked out at 11.30 am instead for 11:00 am. (not even in 5 hotels stars this policy applies, there should be some flexibility)
So I was ripped of $116.11 USD of the difference between the confirmation email and what I was charged and also a late check out fee of $50 USD.
We travel 3 to 4 times a year to Miami to visit family and for the first time we decided to try an apartment instead of a hotel, I was very pleased with the service, the building, the location and the apartment so we were planning to become a permanent customer for each of our trips but this kind of policies which make no sense we won't be coming back. About the check out it is not like if we checked out 3 hours late. It was a 30 minutes and there was no warnings at the check in moment.
- Official Description (provided by the hotel):
- Habitat Residence is a condo-hotel located in the Brickell Area. We specialized in vacation rental and corporate housing. Our apartments range from 1 to 3 bedrooms. Furnished and equipped to feel at home while you travel.The apartments include: Wi-Fi Connection. Washer and dryer. Telephone and TV Cable. Full kitchen. Balconies. Central A/CConcierge services. Our amenities include: 24-hour front, Valet parking, pool, gym, business center, conference and party room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Despegar.com, Agoda and Odigeo so you can book your Habitat Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Habitat Miami Hotel Miami