This place was bad, but customer service COULD HAVE made everything ok! Came to FL for Miami Carnival. Wasn't looking for the Ritz/Four Seasons, just a safe, clean place to go for the few hours surrendered for sleep! Didn't get safe OR clean... Upon arrival Friday 10/5, I noticed a non-existent outside light to the unit. The entry door was fenced in & pitch black dark after sundown, making it inconvenient (had to walk around another unit to get to ours due to a locked fence), unsafe & not comforting! Not a deal breaker, I was traveling with men... Inside, there were long black hairs everywhere...on the sink, floor & in the shower of BOTH bathrooms! Floors obviously hadn't been swept in AT LEAST a week. Debris left from past renters; clothes tags stuck to the wall, floor & stairs. There was even a used bandaid laying behind a door. There weren't enough towels or washcloths. Listing touts that it sleeps 7, rental manager who was very responsive during the rental process said up to 8. I guess they only expected 4 people to shower, there were only 4 towels & 4 washcloths! I advised the reservation clerk there would be at least 5 & as many as 6 people staying. Walls were stained in the kitchen (with God knows what), refrigerator did not seal properly, the dishes in the cabinets and drawers were all covered in a thick greasy residue, 3 extra trash bags to use for the WHOLE 3BR/2BA house for 4 days. The iron was chipped and sticky so you couldnt use it unless you wanted to damage your clothes AND THERE WERE MOUSE DROPPINGS! The the absolute worst part was the overflowing sewage drain outside...raw sewage spewing out right onto the ground directly into our path to get out of the complex! ALL of this could have been remedied had the customer service been better or even existent! I called several (8-9) times over the first 2 nights regarding these issues (mainly just to get someone to clean the bathroom, but mentioning the other things). Couldn't leave a message at first, finally left one & still waiting on a call back! I even sent an email to the friendly reservations manager I had become familiar with. I advised about all but the drain as it hadn't overflowed until later that night. Again, STILL waiting on a response. On the afternoon of our 2nd day, we happened to spot the person who checked us in walking the grounds & told him our concerns. He reluctantly gave us 3 more towels & 2 washcloths & told us someone would come to clean the bathrooms. NEVER HAPPENED. I called back later to tell him nothing had been done he told me that someone would be there Sunday as everyone was off except him until then...NEVER HAPPENED. Not even an offer to bring us cleaning supplies and a broom for us to do it ourselves! That actually was an option for us since we had to buy our own trash bags, dish sponge and dish soap! The sewage (which we noticed on Sunday morning, wasn't cleaned up until LATE Tuesday morning, but that was the only concern that was addresses and we checked out that day anyway! The rental looked just like the pictures, just not as clean. I could've overlooked most if not all of this had our concerns actually been addressed or at least acknowledged! Felt like they took our money & didn't care to deal with us after that. I most certainly would NOT recommend!!! Don't waste your time and money!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Please accept my apologies on behalf of Habitat Residence hotel that our facilities did not meet your expectations.
I was extremely disappointed to learn of your experiences while you were a guest of our hotel, the inconsideration and nature of what you described are unacceptable and certainly not how our team should work. I can assure you that I have personally addressed these shortcomings with the appropriate staff members so that we can avoid a future re-occurrence of this nature.
On behalf of our entire team I would like to apologize again and in an effort to regain your trust in Habitat Residence I would like you to try to consider staying in our main Tower.
Habitat Residence Staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.