We booked this hotel for a pre and post cruise stay. Let me start off by saying I read the mixed reviews before booking and I thought I would give this "hotel" the benefit of the doubt. I know some people have high expectations, and therefore rate hotels lower than they deserve, but this one deserves it's low rating. Here are the reasons:
First off, they claim to offer deluxe rooms with Queen size beds - which is one of the main reasons I chose this hotel within this price range. Let me tell you that it was no way a queen but rather a double bed. We brought this up with the front desk and they argued that it was a Queen however I have a Queen at home so I know 100% it is not a Queen size bed. I think they are sincerely convinced it is by the way she argued with me, but I just wish I had a tape measure to prove her wrong! Not only was it the wrong size, but our bed sloped toward the ground on the right side so I never could get comfortable.
Also, a big feature I was looking for was a cheap shuttle to and from the airport to save on taxi fare. Both Expedia and the hotel's website claimed to offer a shuttle but after I booked and emailed them to reserve it they said it was no longer available.
Since I am pregnant plus a light sleeper on top of that, I emailed in advance requesting a quiet room on the top floor away from the street. They replied saying they could not accommodate my request since it's on a first come first served basis. Never have I encountered this with other hotels who are always willing to help.
When the hotel description says: "a unique blend of modern style within the walls of a classic historic landmark", that is code for old and dirty. The bathroom had mould, stains (see pictures) and ants crawling in through the window. The AC worked, however it constantly turned itself on and off every 5-10 minutes which kept me up throughout the night. The earplugs they provide helped with the outside noise but didn't block out the sound of the loud air conditioner. The hot water in the shower worked for me early in the morning but then when my husband took a shower after breakfast around 10am there was no hot water left.
As we were checking out, a police officer and a current guest of the hotel came in to talk to the lady at the front desk. The guest's car had been broken into that night in the hotel's parking lot and the cop came in to retrieve the security footage. The hotel stated that the camera was broken and therefore there was no footage available... Then when the cop and guest left the front desk area, the lady called whom I assume to be the owner and insinuated that the guest was a liar by saying his car must have been broken into somewhere else since it couldn't possibly have happened in their lot.
Overall, as you can see we were extremely dissatisfied with this "hotel", which is more like a cheap motel and by no means was worth $110/night. As such, we immediately cancelled our post-cruise reservation and booked at the Best Western on the Bay instead. Please save yourself the hassle and book somewhere else, even if you have to pay $50 more a night!
I would say ask in advance for a quiet room at the back on the 2nd floor, but since they just ignore...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We apologize for any inconveience you may have experience during your stay with us.
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It is unfortunate that you were not happy with your stay.
We are in the process of renovating our bathrooms and unfortunately due to the hotel being an historic landmark it is taking more time than we have anticipated getting approval from the city.
Unfortunately we can not guaranteet a room in the back area of hotel since we are a small property and we do our best to accomidate all guest request. In regards to the car that was broken into it was not broken into the passenger window had a crack but not broken and the employee never said the guest was lying what she said was we have security 24 hours who patrol the property and that she could not believe this could of happened at the hotel since we have been well established for over forty years and we never had a issue with our property or vehicles on our property.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.