During my initial booking I spoke to Cynthia. Beautiful person! I sent a compliment in for her after speaking to her. Her customer service was impeccable. I try to support small family owned business. Plus you couldn't beat the price. The problem came in when I tried to cancel. I could not cancel online and when trying to contact the hotel there was no response. I was finally able to reach someone (Mimi) around 4pm. Mimi impolitely explained to me that the cancellation had to be done by 1pm. Understandable policy, yet, I explained to her that I tried to call with no success. That I went into a meeting then called then attempted to reach them again right after. Her response: "I'm sorry. There's nothing I can do for you hunny". I am a customer, not a friend. Calling a client "hunny" and not by their name is highly disrespectful! That goes without saying what her demeanor was during the remainder of the call. Very unprofessional!;
laughing and conversing with others in the background while she was assisting me.

I intended on keeping the following reservation for the week later but the way I was treated on the phone by Mimi completely changed my mind. I am now in the process of canceling the following reservation that I will be refunded for and will be booking our stay elsewhere.

Customer service is the basis of any business. Please search other reviews on alternate sites for Hotel New Yorker and you will understand. I wish I would have done so myself. You too will realize that once the New Yorker has your funds, their customer service and professionalism severely declines. I find it quite interesting that they will follow the policy when it comes to deadlines and revenue. Yet there is no professional policy is placed for the customer service standard. I should have listened to my colleague in the first place and booked the 4 star but I insisted on supporting the local business. My mistake.

Located at a busy road so quite noisy all day. Didn't have any trouble sleeping however, but I'm used to some noise.
+ Free parking at the hotel
+ Free fast internet (10mbit or something, steady connection and no stupid proxy boxes. Just plain internet connection)
+ Friendly staff
+ Comfy bed

- The neighbourhood feels a little 'unsafe' at night. I've been offered drugs several times.
- Not so clean. OK for me, but I know others would have a problem with that.
- Not many power sockets. In total my room had 4 sockets, but two of them were switched off when the light was off. The other two are used by the bed side lamp and the fridge. I ended up unplugging the fridge at night so I could charge my iPhone.
- Low water pressure, had to wait for hot water quite long.

The New Yorker Boutique Hotel is a retro looking structure that has been nicely remodeled. It is 1950's vintage but has all the modern amenities. The staff was very friendly, accommodating, and professional. The rates are very affordable for Miami and it is not too far from the action of South Beach. There are some very good and affordable restaurants (Balans, Jimmys Diner) within walking distance of the hotel. The rooms are not large but they are comfortable and they were clean. The only down side to the hotel is a limited amount of parking and the general area that the hotel is located in. I personally felt safe and comfortable there but some people may not.

Enrights
Columbus, OH

The retro themed hotel was cutely decorated. Unfortunately it needs a deep cleaning and some cosmetic touch ups. The front door and bathroom door were grimy and either need to be cleaned or painted. The bathroom had black mildew on the shower walls and the hot and cold knobs were hollow because the fronts of the knobs were missing. There again, just a thorough cleaning and I wouldn't have felt the need to stand on a hand towel while showering. The carpet needed a cleaning as well. The bed was comfortable, so a good nights sleep wasn't a problem. It's great for just a night or two but wouldn't book a lengthy stay. I was disappointed because the room was cutely decorated but the lack of cleanliness detracted from that. I'm a big believer of clean is cheap and easy to achieve. Something else we noticed is there was no climate control in the room, which it was cool the night we stayed so the fan was enough but if was summer it could be a problem. There is a fridge in the room which is a plus. We aren't swimmers so can't comment on the pool and didn't have the breakfast.