I booked for 3 nights but only stayed 2 nights and ran after that. (1) This is a Motel, not a Hotel. (2) The first night I stayed in a room facing to the street. It was very noisy. Traffics never stops.
The insulation was poor and I can hear noise from the other rooms, like human speaking and snoring and, making love after midnight (this was the second night). (3) A lamp on the ceiling was flickering, unstable, just looks like it's dying. I told to a staff. She came in and checked it out. It was still flickering but she said "it is ok to me." and something like "sometimes customers argued that but when I came in, it was good." I felt she didn't believe her customers. This was very very upset, unhappy service. However, she still wanted to help me but, they couldn't fix it at that time. They can only leave a note to the manager and have someone to fix it next day. After she left, the lamp was getting worse, even went out. (4) The second day I changed to the other room facing the pool. It was much quieter from the traffics. However, when people walking upstairs (I was in the 1st floor) , I can hear unpleasant sound like very old woody house. (5) The refrigerator is right next to the bed. Its machine pump worked fine and thus made noise all the night. (6) The closet... actually there was no closet. The "closet" has no door, just like other reviewers' said. (7) I saw dead mosquitos on the wall in the first-night room. I was bit after the second night. Overall this was a terrible experience. This was a very good lesson to me. I would suggest they pay more attention to the sound insulation, not just give ear plugs. Not everyone can sleep with ear plugs. Also they have to update furnitures and rearrange them.
Rooms facing to the pool are quieter. Rooms facing to the street are very noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback, We are a three star hotel and have been rated by our customers as a four star hotel.
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We are located on Biscayne Bouvelard which is the main highway.
We also provide top of the line earplugs for our guest.
We apologize for any inconveience you may have experienced here during your stay.
our staff does their best in assisting our guest and making sure they are happy with their accomidations.
Unfortunately because it was late and the problem had to be corrected in the morning our staff did offer you other accomidations.
As for the size of the rooms and because of our historic building codes we are limited on what we can change and what we can not.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.