Hi I just want to tell people what happen on this motel it was horrible experience, I make a reservation since May 2012 they took money out my card, and I have a confirmation by email, I also called to make sure they receive the information, when I went to check in October 5, 2012 they just said my card decline the same day, they did not hesitate to contact me by phone, email, even they have this information since 5 months ago, they just told me sorry we just give you room away, and they didnt care about my family that was on the car, they didn't honor my reservation, they didn't want to accept my money, they just said I should check early between 2:00 pm to 6:00 PM, they didn't offer to help, even I just got our conference at 10:30 PM, I check in 11:00 PMM, they have horrible customer service, they don't care about customers, becarefull everyone before making a reservation with this hotel you may have to sleep on the car, or outside

Arrived an hour after booking at late at night and the office was locked and they couldnt get into the computer to confirm the booking cos the girl on reception didn't have a key (!) so i had to wait half an hour while they phoned hotels.com.

The reception and exteriors have been done out but the room itself was like going in a time warp back to 1993.  

Had to pay a 10 dollar deposit for a tv remote for a tv that was from the dark ages??

Also had to park outside of the hotel cos onside parking is limited to about 6 spaces which was kind of awkward with a lot of luggage.

Breakfast was apples, bananas and bagels. And closed on the dot with none of the American customer service leeway we have had everywhere else. 

One good point was the bathroom was spotlessly clean so well done the hard working cleaner!!

But staff did not go out of their way to help or make you feel welcome which ultimately was left the final impression.

We stayed for 4 nights there. Motel Bianco is very nice motel with a beautiful courtyard, I really like it. I can say It was the best motel I ever stayed in. Close from airport by a car, free parking, free wifi and free breakfast. Clean room and friendly staff. Reasonable price!

Highly recommended!

I didn't end up staying there, but the way they handled my cancellation was friendly and helpful. I tried to cancel through their secure server service online, and had problems. The staff (Jane and Jose) took care of the problem in a very friendly and prompt way. I was impressed.