The place is a nightmare. First, the room was dirtier than anything I've ever seen. Even the sheets were dirty (wrinkled, stained, and smelly... unbelievable). the towels smelled so bad I could not bear to use them. There was a strong hospital smell throughout the place. Even the hallways are gross, full of dust with trash lying on the floor over many days.
Everything is built in the cheapest way possible - don't be fooled by the pretty pictures. The shower was falling appart. The mattress was completely beat up and so uneven I didn't sleep on any of the nights we stayed there due to the poor quality of the bed and the loud noises in the street. The room was on the groundfloor, sticking out in a parking lot despite my specifically asking for a room that would not be on the groundfloor, since it is not recommended to walk around this neighborhood at night. On top of that it was freezing cold, it was even colder than it was outside. We requested a little heather but no one ever took notice. It was such a disaster we left halfway through our stay to stay somewhere else.
The staff is extremely rude, dishonest and verbally abusive to customers. The person who handles the reservations shouted at me several times over the phone and finally hung up on me when I called to request that my security deposit be reimbursed. I was never given my deposit back even though we left the room exactly as we found it - they made up some fictional additional cleaning fee that they had already charged us previously. I intend on filing a complaint with the local court and tourism agency - this place should be shut down before other vacationers fall into the trap.
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- Also Known As:
- Fortuna House Apartments Hotel Miami