When our flight arrived in Miami late, American put us up at this hotel. The voucher said our hotel was Springhill Medical and American told us a shuttle would come. We called three times over a 90 minute wait for the shuttle. We did see the Marriott van come by a couple times and ran out but then the name seemed wrong for our voucher. When we called the hotel, no one answered with the Marriott name. The last call a nice gentleman told us to go ahead and get a taxi and they would reimburse.
When we called and when we arrived at the hotel, it was obvious they were understaffed. Directions to find the elevator were poor, but we finally found our room which was very nice. American had given us vouchers for food, so we came down to the restaurant. The restaurant was very understaffed both times we ate there for dinner and lunch the next day. It took a long time for the food (just sandwisches, pizza, and salad) to arrive and service was bare minimal.
The breakfast which is included was quite good. Lots of choices and plenty of self-service food.
When I asked for a manager before leaving, I was told she was in a meeting. So, I told the clerk at the desk about our problem with American having a name on the vouchers which did not jive with the hotel name. I suggested they contact American and make sure the name Marriot was included on the vouchers. He told me that I should be the one to tell American. Seems to me that this is a problem they would want to correct.
The hotel caters to a lot of cruise people. I heard one woman say she had waited 90 minutes for the shuttle.
When I called the hotel, they said the shuttle runs only every hour, so be prepared to wait.
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- Also Known As:
- Springhill Suites By Marriott Miami Airport East/Medical Hotel Miami