I stayed at the Residence Inn last week and upon arriving home, discovered that I'd left my bathroom bag in the room. Having met Nathalia at the front desk, I called the hotel and spoke to her about sending it to me.
Marriott is really fortunate to have such a friendly, helpful employee as Nathalia! She is truly a perfect person to work in a hotel setting dealing with your guests. Always with a smile and always willing to help. Please thank her for me and I do hope Marriott recognizes and rewards employees like Nathalia.