We planned a little family reunion and booked a two rooms apartment at this hotel. Since the moment we arrived were greeted by the front desk lady (Natalia) which help us any way possible giving us tips of the restaurants and attractions nearby and hotel services and facilities as well. Also to notice that Natalia is perfectly fluent in spanish language as well the rest of front desk personnel was courteous and professional but only a lady with asian looks need to improve her people interphase.
Hotel lobby was big and very accommodating, breakfast are was a little small and you can expect some problems getting tables, in a few occasions with sat at the outside tables that with the airplane noise were not very appealing for relax.
Hotels room /apartment are very well sound isolated and big.
Thing to improve:
Room needs to be clean with more dedication to details, in more than one occasion rooms was not clean, no fresh towels were provided and not even the garbage can was emptied. Hallways should be vacuumed daily and remove some litter from the rooms door of some careless guests.
Park was included for free since we stayed for more than 6 days, but the card they gave you to leave /enter the gated entrance seems to work randomly and is little of hassle when you wait to leave and 3 cars ahead of you are having the same problems with the card.
Kudos for Natalia in the front desk, we were very well treated by her definitely a goid reason to return to this hotel.
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- Also Known As:
- Residence Inn Miami Airport South Hotel Miami